Short overview on the Unit/Team
Be part of the customer success management team which includes account management and project management responsibilities.
Learn from CSMs on the daily tasks that they do for servicing clients and upsell/cross-selling to existing clients.
What the intern can learn during the internship
1. Developing an in-depth understanding of the FX market microstructure and marketplace dynamics.
2. Regular weekly and monthly write-up of SGX FX Asia write-up of client meetings, and new client details to field sales.
3. Monthly sales and account management presentation materials preparation.
4. Review & data-mining of current client trading volumes, trends, inactivity and opportunities for sales and revenue generation.
5. Competitive analysis (spreads, volume, clients, product differences) across our competitors.
6. Exposure to sales and marketing through accounts management, sales, face-to-face or digital conferences, client interactions and marketing events.
7. Profitability analysis of customer segments by product.
8. Technological, product and functional FX understanding.
9. Learn how to upsell/cross sell products to clients.
10. Learn about the workflows of different clients and provide value-add to different segments of clients by identifying opportunities.
11. Acquire critical thinking mindset.
The roles & responsibilities include:
SGX Group (Singapore Exchange) is Asia's leading and trusted securities and derivatives market infrastructure, operating equity, fixed income and derivatives markets to the highest regulatory standards. We also operate a multi-asset sustainability platform, SGX FIRST or Future in Reshaping Sustainability Together.
We are committed to facilitating economic growth in a sustainable manner, leveraging our roles as a key player in the ecosystem, a business, a regulator and a listed company. With climate action as a key priority, we aim to be a leading sustainable and transition financing and trading hub offering trusted, quality, end-to-end products and solutions.
As Asia's most international, multi-asset exchange, we provide listing, trading, clearing, settlement, depository and data services, with about 40% of listed companies and over 80% of listed bonds originating outside Singapore. We are the world's most liquid international market for the benchmark equity indices of China, India, Japan and ASEAN. In foreign exchange, we are Asia's leading marketplace and the most comprehensive service provider for global FX over-the-counter and futures participants. Headquartered in AAA-rated Singapore, we are globally recognised for our risk management and clearing capabilities.
