Job Description

About the Role

The Salesforce Practice & Change Management Intern (6 Months and Above) plays an active role in supporting enterprise Salesforce operations, governance, change management, and continuous improvement initiatives within Group Technical Delivery (GTD) at DKSH. This internship offers a unique opportunity to work closely with Salesforce leaders, business stakeholders, and support teams while contributing to meaningful work that shapes how a large-scale Salesforce ecosystem is governed, improved, and supported.

What You Will Deliver

• Assist in preparing and publishing Salesforce-related announcements, updates, and release communications.
• Support awareness and adoption activities for new Salesforce features and enhancements.
• Assist in developing change management materials that improve stakeholder awareness and adoption.
• Gather and consolidate user feedback to support continuous improvement initiatives.
• Maintain and organize the Salesforce idea and enhancement repository.
• Track business improvement ideas, enhancement requests, and innovation initiatives.
• Support idea review sessions by preparing summaries, analysis, and meeting materials.
• Help monitor the progress of approved ideas through different stages of evaluation and implementation.
• Contribute suggestions on how processes and user experiences can be improved.
• Assist in maintaining Salesforce governance documentation, standards, and operating procedures.
• Support reviews and updates of process documentation to ensure information remains current.
• Help track governance actions, decisions, and follow-up activities.
• Participate in process improvement initiatives aimed at increasing operational effectiveness.
• Contribute to maintaining an organized and accessible knowledge base for the Salesforce Practice.
• Consolidate data from support tickets, change requests, enhancement requests, and operational activities.
• Prepare weekly and monthly reports for the Salesforce Practice.
• Assist in backlog analysis and trend identification.
• Support the preparation of dashboards and management presentations.
• Identify areas for operational improvement through data analysis and insights.
• Work closely with Salesforce team members and business stakeholders across various functions.
• Participate in team meetings, workshops, planning sessions, and knowledge-sharing activities.
• Present findings, recommendations, and improvement ideas when appropriate.
• Administrative duties and coordination tasks as required.

What You Bring

• Currently pursuing a Bachelor's Degree in Information Technology, Information Systems, Computer Science, Business Information Systems, Business Administration, Data Analytics, Project Management, or related disciplines.
• Able to commit to a minimum internship period of six (6) months, with preference given to candidates available for nine (9) to twelve (12) months.
• Basic familiarity with one or more of the following is advantageous: Microsoft Excel, PowerPoint, and Teams; data analysis and reporting; process documentation; business analysis techniques; project coordination; and Jira or similar work management tools.
• No prior Salesforce experience is required; a willingness to learn and contribute is more important.
• Curious and eager to learn, organized, and detail-oriented.
• Comfortable working with data and reports, proactive, and willing to take initiative.
• A good communicator with strong interpersonal skills, able to manage multiple tasks and priorities.
• Open to new ideas and continuous improvement, and confident working with both technical and business teams.
• Motivated to make a meaningful contribution during the internship.
• Nice to have: participation in university projects, hackathons, or student leadership activities; experience organizing events, projects, or community initiatives; interest in digital transformation and enterprise technology; exposure to Canva, Power BI (Business Intelligence), Excel analytics, or similar tools; and familiarity with Salesforce Trailhead.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technology.

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