Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About the Job

An exciting opportunity has arisen for Rooms Interns to join Jumeirah Hotels in Kuwait

The main duties and responsibilities of this role include:

• Create great first impressions by welcoming guests, handling check-ins, and escorting them while showcasing hotel facilities.

• Boost satisfaction and revenue through proactive upselling, smooth walk-in handling, quick issue resolution, and consistently high service standards.

• Deliver VIP and group excellence by preparing rooms, arranging amenities, managing group check-ins, and fulfilling special requests.

• Maintain accurate guest profiles and communication records in the PMS.

• Support daily operations by coordinating with other departments, preparing reports, and ensuring the lobby and front desk are guest ready.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Must be currently enrolled in a university or a recent graduate of a relevant university degree

• Fluent in English; additional languages are a strong advantage

• Proficiency in Microsoft Office and knowledge of front office systems, particularly Opera PMS and HotSOS

• Strong interpersonal and communication skills

• Ability to work flexibly, adapting to varying schedules and hotel occupancy demands

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Company-provided shared accommodation

• Comprehensive healthcare

• Competitive tax-free salary paid in Kuawiti Dinars (KWD)

• Onboarding and offboarding flights

• Welcome guests with a warm and friendly attitude, creating a positive first impression.
• Handle guest check-ins and check-outs efficiently, ensuring a smooth process.
• Escort guests to their rooms, providing a brief tour of the hotel facilities.
• Proactively upsell hotel services and amenities to enhance guest satisfaction and revenue.
• Manage walk-in guests and handle their inquiries promptly.
• Resolve guest issues and concerns in a timely and professional manner.
• Prepare VIP and group rooms, ensuring all amenities are in place.
• Maintain accurate guest profiles and communication records in the PMS system.
• Coordinate with other departments to support daily operations and ensure a seamless guest experience.
• Assist with report preparation and ensure the lobby and front desk are guest-ready at all times.

• Currently enrolled in a university or a recent graduate with a relevant degree.
• Fluent in English; proficiency in additional languages is highly advantageous.
• Proficient in Microsoft Office and familiar with front office systems, particularly Opera PMS and HotSOS.
• Excellent interpersonal and communication skills, with a guest-centric approach.
• Flexible and adaptable to varying work schedules and hotel occupancy levels.
• A passion for hospitality and a desire to deliver exceptional guest experiences.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team and independently.
• A positive and enthusiastic attitude, with a commitment to continuous learning.
• A genuine interest in the hospitality industry and a desire to grow within the field.