Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for supporting and gaining hands-on experience in insurance sales operations, policy servicing, customer support, and business administration. The successful candidate will work closely with cross-functional teams, assist in operational reporting and process improvement initiatives, and support daily sales support activities. This role is ideal for students who are eager to develop professional skills, learn about insurance operations, and build a strong foundation for a future career in the insurance or financial services industry.

Key Responsibilities

• Support the Sales Support team in day-to-day sales operations and customer service activities.
• Monitor policy issuance status and follow up on policy handover processes.
• Assist in handling customer inquiries related to policy servicing and orphan policies.
• Coordinate with internal stakeholders, including Underwriting, Claims, Operations, and SHER, to facilitate timely issue resolution.
• Prepare and maintain daily, bi-weekly, and monthly operational reports.
• Update and maintain operational records, databases, and documentation accurately.
• Contribute to process improvement initiatives and support project-related activities.
• Perform data entry, document verification, and other administrative tasks as assigned.

Qualifications & Requirements

• Currently pursuing a Bachelor's degree in Business Administration, Finance, Insurance, Economics, or a related field.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team environment.
• Eagerness to learn about insurance operations, customer service, and business processes.
• Strong organizational skills with the ability to manage multiple tasks effectively.

Preferred Attributes

• Positive attitude and willingness to take initiative.
• Strong sense of responsibility and attention to detail.
• Ability to adapt and learn quickly in a fast-paced environment.
• Interest in pursuing a career in insurance, operations, or customer service.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.