Job Description

Fedcap is seeking motivated, enthusiastic, and career-minded Interns to gain valuable hands-on experience while building professional, technical, and workplace skills. This internship provides meaningful exposure to a variety of career pathways through practical learning experiences across administrative, operational, customer service, facilities, maintenance, and program support functions.

Working alongside experienced professionals, interns will strengthen their communication, teamwork, problem-solving, and organizational skills while contributing to Fedcap's mission of creating opportunities that change lives.

What You'll Do

Program & Administrative Support

• Assist with day-to-day program operations and departmental activities.
• Support staff with projects, assignments, and special initiatives.
• Assist with filing, data entry, recordkeeping, document preparation, and general administrative duties.
• Organize and maintain program materials, supplies, and equipment.

Customer Service & Community Engagement

• Provide professional customer service to participants, visitors, clients, and staff.
• Participate in outreach, engagement, and community-based activities.
• Support participant services and help maintain a welcoming environment.
• Assist during workshops, meetings, training sessions, and community events.

Operations & Facility Support

• Assist with inventory management and supply distribution.
• Support event setup, breakdown, and logistical coordination.
• Perform general maintenance, porter, janitorial, cleaning, and facility support duties as assigned.
• Assist with stocking, moving materials, and basic operational tasks.
• Provide support across multiple departments based on organizational needs.

Professional Development

• Participate in job-shadowing experiences to learn industry-specific skills.
• Attend meetings, workshops, and professional development opportunities.
• Learn and follow organizational policies, workplace safety procedures, and professional standards.
• Demonstrate a willingness to learn new skills and accept constructive feedback.
• Perform other duties as assigned in support of departmental and organizational goals.

What We're Looking For

The ideal candidate is someone who:

• Is eager to learn and develop professionally.
• Demonstrates initiative, curiosity, and a positive attitude.
• Works well independently and as part of a team.
• Communicates respectfully and professionally with participants, staff, and community partners.
• Is dependable, punctual, and willing to take direction.
• Maintains confidentiality and professionalism in the workplace.
• Represents Fedcap's mission and values with integrity.

Minimum Qualifications

• Must be an active participant in the PH6 Program
• Ability to communicate effectively both verbally and in writing.
• Strong interpersonal and teamwork skills.
• Ability to follow instructions and complete assigned work responsibly.
• Demonstrated reliability, professionalism, and accountability.

Education

• High School Diploma, GED, or TASC preferred.
• Current students or individuals actively participating in workforce development programs are encouraged to apply.

Experience

• Previous work experience is not required.
• Basic computer skills (Microsoft Office, email, internet navigation) are preferred but not required.
• Volunteer, school, or community involvement is considered valuable experience.

Physical Requirements

Depending on the assigned department, interns may be required to:

• Sit, stand, and walk for extended periods.
• Bend, lift, carry, push, or pull materials weighing up to 25 pounds.
• Perform light administrative, operational, or facility-related tasks.
• Work both indoors and outdoors as assignments require.

Reasonable accommodations may be provided to qualified individuals with disabilities.

Key Performance Indicators (KPIs)

Success in this role may be measured by:

• Consistent attendance and punctuality.
• Completion of assigned tasks accurately and on time.
• Professionalism and positive workplace behavior.
• Demonstrated growth in workplace knowledge and skills.
• Active participation in training, meetings, and developmental activities.
• Positive collaboration with staff, participants, and community partners.
• Compliance with organizational policies and safety procedures.

Why Join Fedcap?

At Fedcap, we believe work transforms lives. Our internship program provides meaningful real-world experience, mentorship, and opportunities to develop the professional skills needed for long-term career success. Interns become part of a mission-driven organization dedicated to helping individuals achieve economic well-being through education, workforce development, and community impact.

Work Environment

Interns may work in office settings, community locations, program sites, facilities, or operational environments depending on departmental assignments. Responsibilities may vary to provide broad exposure to different career pathways and learning experiences.

Equal Opportunity Employer

Fedcap is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. We recruit, hire, train, and promote qualified individuals without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities throughout the hiring process and employment.

Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.

Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.

Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.

Fedcap, Inc. launched as part of The Fedcap Group in 2018.

Website: https://fedcapinc.org/