• Execute Customer Order Management functions for Asia/Pac internal and external customers.
• Work closely with business, distributors/end customers, internal customers, finance, RA & supply
chain to ensure timely delivery of goods.
• Provide operational support to the Order Management team in handling daily orders and ensuring
smooth execution of order-related processes
Job Responsibilities: (Primary Duties, Roles, and/or Authorities)
• Execute and manage Order Processing transactions accurately and promptly, including Field
Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other
regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and
procedures. Active involvement in prevention, elimination of potential safety hazards and
participation in activities which promotes recycling, replacement and reduction of resource materials.
• Perform any other tasks assigned.
Knowledge and Skills:
• Highly customer & business oriented
• Moderate analytical, interpersonal & communication skills
• A good team player with ability to work cross culture
• Fluent in English. with knowledge of Korean and/or Mandarin required to effectively manage
customer orders from the respective countries
Required Skills
Optional Skills
MYS Kuala Lumpur - Jalan Kerinchi
MY2 Standard (Malaysia)
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its more than 70,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. For more information on BD, please visit bd.com.
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