Job Description

Mandarin Oriental Jumeira, Dubai is looking for an Intern, Learning and Developmentto join our Learning and Developmentteam.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

The Learning & Development Intern represents the Mandarin Oriental culture, complies with the hotel L&D standards, and is instrumental to actively foster a positive learning environment. It plays an essential role in driving service excellence, while also actively supporting the development of our colleagues through effective learning and development initiatives.

This position will be responsible for coordinating various quality control activities and assisting in the planning, implementation, and evaluation of training and development programs.

As Intern, Learning and Development you will be responsible for the following duties:

• Communicate and maintain Mandarin Oriental Hotel Group’s Learning & Development standards

• Support all efforts to enliven our Company’s Mission, Values and Legendary Quality Experiences throughout the hotel

• Assist with development, implementation and review of the hotel L&D plan and activities in line with business priorities

• Be an L&D PR expert to promote learning culture and exciting development opportunities

• Co-ordinate, execute and follow up on all training activities within the hotel

• Perform administrative tasks to ensure proper maintenance of records, reports, training material and resources

• Maintain the L&D notice board / screen up to date

• Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met

• Champion all colleague recognition initiatives

• Take ownership to perform additional duties and continuously support People & Culture initiatives.

As an Intern, Learning and Development we expect from you:

• Demonstrate learning agility and drive for continuous improvement

• Detail-oriented with the ability to multitask and meet deadlines

• Collaborate effectively with colleagues and stakeholders

• Good analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proficiency in in using relevant software and tools

• Ideal candidate holds a bachelor’s degree in psychology, education or hospitality management

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages

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