Job Description

The IT Help Desk Intern provides entry‑level technical support to employees across the organization while gaining hands‑on experience in troubleshooting, customer service, and day‑to‑day IT operations. Guided by experienced IT team members, this intern assists with resolving technical issues, supporting technology workflows, and contributing to a positive and efficient user experience across the company. The position is on-site at our West Salem, WI distribution center.

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation. We foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. #SupplyYourFuture

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person under supervision.
• Assist with identifying, investigating, and researching technical problems.
• Help manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
• Work with IT team to analyze existing workflows and propose solutions for continuous process improvement.
• Support troubleshooting of basic hardware, software, and network issues.
• Walk users through problem-solving steps and provide clear instructions.
• Assist with installation, configuration, and maintenance of computer systems and applications.
• Support setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
• Document technical issues, solutions, and processes for future references.
• Other duties/responsibilities as assigned

Qualifications

• Actively pursuing Associate or Bachelor’s degree in Computer Science or Information Technology.
• Basic knowledge of Microsoft Windows and Office Suite.
• Understanding of basic networking concepts.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Interest in learning security best practice and assisting in their implementation.
• Strong organizational, interpersonal, and written / verbal communication skills

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.