Job Description

The IT Support Intern provides end-user support by answering calls, resolving issues and providing exceptional customer service so the Company can achieve its sales and profitability goals.

• Performs preventative maintenance for PC hardware including antivirus updates, Windows updates, Microsoft Office updates and physical maintenance.
• Ensures proper inventory tracking and disposal of equipment.
• Ensures proper tracking of support issues and provides solution and ad-hoc training to users
• Works with IT Tier-3 engineers & project management for the completion of defined project tasks and deliverables
• Performs laptops, desktop, and hardware installs; works with management and corporate leadership on projects and priorities as directed.
• Ensures that company policies, standards and procedures are met, followed and maintained in accordance with established company policy (e.g. OSHA and safety compliance, Federal/State/Local laws).
• Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands. Performs other related duties as required.

Qualifications - External
Education:
High School Senior

Computer Skills:
Microsoft Operating Systems, Microsoft Office Suite, Antivirus,

Certifications & Licenses:
Valid Driver’s License or demonstrable ability to gain access to worksites.

Other Requirements
Knowledge of Microsoft-based software applications, desktop and server operating systems, network hardware and software systems. Skill in:, problem-solving, troubleshooting, organizing workflow and processes; internal customer service. Ability to: work quickly and efficiently; multi-task; communicate effectively with internal customers and vendors; develop good working relationships. Other functions, skills and abilities may also apply. of IT disciplines including but not limited to technical architecture, Network, Office 365, unified Messaging, Unix/Linux, Virtualization, DHCP, Telecommunications Networks, Microsoft Active Directory, DNS, iSeries AS400, SQL Server, etc