Job Description

The Rivers Casino & Resort Hospitality Internship Program is a professional learning experience that offers meaningful and practical work experience related to a student's education or chosen career path.During this internship, students will gain knowledge and practical experience in the following areas of hospitality: front office, housekeeping, and sales.

Job Title: Intern Hotel

Department:Hotel

Reports To:Director Hotel

FLSA Designation: Non-Exempt

License Level: Non-Gaming

Rate of Pay: $17.00/hour

Essential Job Functions:

• Learn and apply in a friendly and professional manner check-in and check-out procedures for hotel guests
• Learn and apply cleanliness standards in Housekeeping including proper equipment use and other processes
• Learn and conduct room inspections, preventative room maintenance and property walks
• Learn and understand company and brand standards
• Learn inventory and cost controls for each department and retail
• Learn and understand a hotel budget and yield management
• Learn guest service score program
• Learn VIP preferred guest program and database tracking
• Learn and assist in Sales and Marketing with event planning/coordination, booking flow and STR reporting
• Learn the ability to read and interpret business records and statistical reports
• Participate in department brainstorming sessions
• A project will be assigned during internship and must be concluded by the end of the internship and may include some or all of the following:
  • Research
  • Advertising or marketing strategies
  • Learning about competitors
  • Figuring out better systems or processes
  • Creating a presentation
  • Final review of internship

Qualifications:

• Must be 21+ years of age or older
• Current or recent enrollment in graduate or undergraduate degree program with an interest and aptitude to work in the hospitality industry
• Ability to prioritize tasks and handle numerous assignments simultaneously
• Proficient in Microsoft Office/Google Suite
• Students majoring in Hospitality or Hotel Management preferred
• Use mathematical skills to interpret financial information
• Ability to analyze and interpret established policies and procedures
• Deal with the general public, customers, associates and government officials with tact and courtesy
• Complete all assigned tasks, reports, projects, etc. in a professional manner and on and on-time basis

Working Conditions:

• Must be able to lift to 25 lbs. with frequent lifting, carrying, pushing, pulling of objects
• Prolonged period of sitting, standing, and walking
• Regularly required to see, talk and hear, use of manual dexterity including reaching, handling and feeling
• Exposure to high noise level for prolonged periods of time
• Rotating schedules based on business needs