Job Description

The Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking, and monitoring product quality complaints. The intern will gain exposure to pharmaceutical quality systems, complaint management processes, data analysis, reporting, and stakeholder communication while ensuring compliance with company procedures and regulatory requirements

Primary activities include but are not limited to:

Complaint Management Support

Assist in reviewing and processing product quality complaint records. Support accurate entry and maintenance of complaint information in electronic quality systems.

Assist in monitoring complaint workflow and tracking record status. Support coordination of follow-up requests with internal stakeholders.

Data Management & Reporting

Compile complaint-related data for management reports and dashboards. Support monthly complaint trending activities. Perform data verification and quality checks to ensure accuracy.

Documentation & Compliance

Assist in maintaining complaint documentation and records. Support preparation of meeting minutes and action trackers. Ensure documentation complies with company procedures and quality standards.

Support preparation of routine communications and status updates.

Process Improvement

Participate in continuous improvement projects related to complaint operations. Support development of job aids, work instructions, and process documentation. Assist in identifying opportunities for automation and efficiency improvements

Stakeholder Support

Participate in team meetings and training sessions.

Collaborate Complaint Investigation Unit (CIU), and other cross-functional teams as required.

Support management with ad hoc projects and operational activities.

Learning Opportunities: The intern will gain exposure to:

• Pharmaceutical Quality Management Systems (QMS)
• Product Quality Complaint Handling
• Regulatory Compliance Requirements
• Data Analytics and Reporting
• Quality Investigation Processes
• Cross-functional Stakeholder Management
• Continuous Improvement Methodologies

Duration: 9 Months Internship

Required Skills:

Analytical Problem Solving, Analytical Problem Solving, Aseptic Filling, cGMP Compliance, Complaint Management, Customer Complaint Resolution, Data Auditing, Data Integrity, Data Reporting, Decision Making, Deviation Management, Documentation Maintenance, Document Management, Efficiency Improvements, Good Manufacturing Practices (GMP), Management Support, Meeting Facilitation, Process Improvements, Progress Monitoring, Quality Auditing, Quality Management Standards, Quality Management Systems (QMS), Quality Reporting, Quality Standards, Quality Support {+ 10 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Intern/Co-op (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

09/10/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.