In short
We develop and support both our customer-facing applications and the internal tools that empower our Happiness Delivery (Customer support) agents to provide world-class support. We leverage a modern tech stack (NestJS, TypeScript, GCP) to innovate with automation, AI, building proactive and intelligent solutions that anticipate customer needs.
Your mission
- Partner with cross-functional teams to evaluate low-code/no-code workflows, delivering a roadmap for modernization and technical scalability
- Prototype and implement AI-driven solutions to automate tech support ticket triaging, reducing manual routing overhead.
- Assist building and deploying software solutions that optimized customer service operations.
- Contribute to modernization of tooling and services architecture to accommodate expanding use-cases and requirements.
Your story
- Software engineering experience with a focus on Python or TypeScript/JavaScript.
- Passionate about leveraging AI-assisted engineering to build smarter, faster solutions.
- Passion with creating seamless, premium experiences for users.
- Good communication and presentation skills.
Meet the team
We develop and support both our customer-facing applications and the internal tools that empower our Happiness Delivery (Customer support) agents to provide world-class support. We leverage a modern tech stack (NestJS, TypeScript, GCP) to innovate with automation, AI, building proactive and intelligent solutions that anticipate customer needs.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
Our mission is to ignite the human spirit through movement.
Founded in 2010, On set out to shake up the running industry with a single transformative product, a completely new cushioning technology for running shoes, CloudTec®. Today, On remains innovation and design-led, delivering industry-disrupting premium footwear, apparel, and accessories for high-performance running, outdoor, and all-day activities.
Existing at the intersection of performance, design and impact – inspired by athletes, we always look for ‘better’ – something we believe is achieved through continual experimentation, starting again, thinking differently, breaking the mold. Every day our teams continue to cook up trailblazing innovations within our Zurich-based On Lab and across our global hubs from Ho Chi Minh City and Hanoi to Shanghai, Portland, Berlin, Tokyo and beyond.
We like to keep creativity and innovation in-house, whether it's to create inspiring marketing campaigns, think up next-gen retail spaces, or take leaps in sustainability and product design – it all comes together to deliver on our mission. At On, we're all believers in the human spirit and what it’s capable of. And with every On product, design and innovation, we set out to inspire humans to Dream On.
Learn more about On:
- www.on.com
- www.facebook.com/on
- www.instagram.com/on
