Job Description

• Learn payment procedures, payment terms, collection process and finance documentation.
• Understand travel agent profiles, payment schedules, credit terms and payment deadlines.
• Learn to update and maintain payment trackers and monitor outstanding balances.
• Prepare and send payment reminder emails to travel agents before payment due dates.
• Follow up on outstanding payments and update collection status accordingly.
• Verify proof of payment received from agents and update internal records.
• Assist in matching payments received against invoices and booking records.
• Monitor agents requesting payment extensions and update approval status.
• Prepare weekly outstanding payment reports and collection summaries.
• Organise payment records, supporting documents and maintain proper filing.
• Performance review and feedback session with supervisor.
• Handle payment reminder emails independently under supervision.
• Coordinate with Finance and Sales teams regarding outstanding collections.
• Assist in monitoring ageing reports and overdue payment status.
• Prepare overdue payment summaries for escalation to management.
• Support daily finance and administrative activities during peak periods.
• Improve payment trackers and reporting accuracy.
• Draft professional emails for payment reminders, follow-ups and payment confirmations.
• Identify opportunities to improve payment monitoring and collection processes.
• Assist with month-end payment reconciliation and reporting.
• Verify payment records, update databases and ensure documentation accuracy.
• Manage assigned payment monitoring tasks with minimal supervision.
• Work closely with Ticketing, Sales and Finance on payment-related matters.
• Complete assigned improvement project or collection analysis report.
• Final performance review, knowledge sharing and internship completion.