Job Description

• Provide technical support and assistance to end-users by resolving hardware, software, and network-related issues in a timely and effective manner
• Troubleshoot and diagnose IT issues, identify root causes, and implement solutions to minimize downtime and disruptions
• Install, configure, and maintain computer systems, software, and peripherals to ensure optimal performance and security
• Assist with the setup and deployment of new devices, including computers, printers, and mobile devices
• Manage user accounts and access permissions while ensuring data security and compliance with company policies
• Respond to IT support tickets and inquiries via various channels such as email, phone, or ticketing systems, and document solutions and resolutions
• Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement when required
• Support end-users with network connectivity and internet-related issues
• Collaborate with product experts and escalate issues to L2 and L3 support teams when necessary
• Maintain accurate documentation of support requests, resolutions, and system configurations

Person Specification

• Possess a Diploma or Degree in Information Technology or a related field
• Demonstrate enthusiasm or interest in helpdesk or technical support functions
• Have experience working with Windows operating systems and other operating systems
• Possess good interpersonal and communication skills
• Hold certifications in Networking, Security, or Microsoft technologies, which will be considered an advantage