Job Description

Data Scientist – GenAI Chatbot (Fulltime/Amsterdam)

Are you ready to shape the future of banking? As a Data Scientist - GenAI Chatbot intern at ING Bank, you'll dive into the cutting-edge world of Generative AI, transforming customer interactions with innovative chatbot solutions. Imagine harnessing the power of AI to create seamless, intelligent conversations that redefine the banking experience. This is your chance to work with the latest technologies, collaborate with top-tier professionals, and make a real impact. Join us and be at the forefront of the AI revolution!

The team
The Data Scientist – GenAI Chatbot will join our Chatbot team that consists of business domain experts, Data analysts and other Data Scientists. In our joint objective to increase the helpfulness and to set the best customer experience via chat, we are constantly on the move and strive to improve our channels every day.

Roles and responsibilities
As Data Scientist GenAI Chatbot, you will master our insights and transform into impactful changes in our chat journeys. This means:

• Dive deep into our data and journeys end-2-end! So chat, but also Search, Call and others! Analyse data, transcripts, and external reports to uncover key insights and opportunities.
• Turn insights into action by crafting detailed proposals that provide a clear (and measurable) path to how we achieve our objectives.
• Shape the future by refining development ideas and collaborating closely with engineers to bring improvements to life.
• Drive impact by working with business stakeholders to refine and enhance new features, ensuring they deliver real value.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

What we are seeking for:

• You are an ambitious student of a related Master or bachelor study; Econometrics, Statistics, Mathematics, Artificial Intelligence, Data Science or any other related.
• You’re passionate about providing customers and employees the highest standard of solutions we can offer
• You love to challenge the status quo and propose creative solutions.
• You strive to bring improvement everyday: whether it is in (y)our journeys or in (y)our own way of working. In doing so, you show strong self-reflection and follow-up
• You are fluent in English.
  

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on 36 hours work week

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues
  

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Want to apply directly?

Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.