Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.
As a Customer Service Excellence Intern, you will support the team in maintaining and improving data models, reporting processes, and operational performance tracking. You will work closely with stakeholders to analyze service data, monitor KPIs, and contribute to automation and process improvement initiatives. This role offers hands-on exposure to data visualization, business operations, and continuous improvement within a customer solutions environment.
Support daily report generation and updates, ensuring timely and accurate reporting
Monitor and highlight data errors and service KPI gaps across functions
Assist in maintaining and improving data models, datasets, and reporting processes
Develop and enhance Power BI visualisations and dashboards to support operational insights
Create and maintain process documentation and internal SharePoint development sites
Support process improvement initiatives through automation and workflow optimization
Collaborate with team members to understand Customer Solutions operations and identify opportunities for efficiency improvements.
Currently pursuing a degree in Data Science, Business, Engineering, or a related field
Interest in data analysis, reporting, and process improvement
Familiarity with Power BI, Excel, or other data visualization/reporting tools is an advantage
Strong analytical and problem-solving skills with attention to detail
Good communication and organizational skills
Proactive mindset with willingness to learn and contribute in a collaborative environment.
At WSA, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 130 markets. WSA employs 12,500+ people and is privately owned by the Tøpholm and Westermann families and the Lundbeck Foundation, as well as funds under the management of EQT. As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.
