Job Description

About this Position This is a hybrid role that combines Customer Service operations and continues improvement / project support, offering a unique opportunity to gain end-to-end exposure from order fulfillment to project coordination.

You will work closely with cross-functional teams including Sales, Supply Chain, and Operations, supporting both daily order execution and project tracking. This position is ideal for candidates who are detail-oriented, proactive, and interested in both business operations and project management, with strong development opportunities in a fast-paced environment.

What you´ll do

Customer Service Operations

• Process and manage customer orders, ensuring accuracy and timely execution
• Track order status and coordinate delivery to ensure on-time and in-full (OTIF) performance
• Communicate proactively with customers and sales teams regarding order progress and issues
• Monitor order fulfillment risks and collaborate with internal teams to resolve issues
• Ensure smooth information flow between customers, sales, and back-office functions

Process Improvement & Ad-hoc Support

• Support process optimization initiatives across customer service workflows
• Assist with data analysis and insights generation to improve operational efficiency
• Provide ad hoc support for cross-functional projects and team initiatives

What makes you a good fit

• Bachelor’s degree major in Science, Engineering, or related fields is a plus.
• Fluent in spoken and written English and broader language capabilities will have added advantage
• Proficient in MS Office tools (Excel, PowerPoint); familiarity with AI tools is a plus.
• Strong communication and interpersonal skills, with a collaborative mindset.
• Detail-oriented, well-organized, strong sense of responsibility, proactive mindset, and willingness to learn
• Able to work at least 3 days per week; available for a long-term internship is preferred.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.