Job Description

Job Summary:

Assists with the implementation of process improvement initiatives (such as Six Sigma). Diagrams existing processes. Helps to organize and facilitates cross-functional project teams. Assist with metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collect data to identify root cause of problems. Measure performance against process requirements. Suggest improvement ideas to performance shortfalls. May assist in developing, delivering presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicate team progress.

Job Responsibilities:

• Develops communication to support the strategies of the organization. Works with the appropriate parties within the Business Unit to deliver.
• Documents and assists with compiling process needs analysis and communication of process improvements.
• Assists with the development and distribution of Process Improvement and Root Cause Analysis Frameworks. This includes documentation, templates, standards, guidelines and communication roll-out plans for new processes, tools, reporting, and tracking Return on Investment of Process Improvement and RCA initiatives.
• Monitors and reports on the ongoing process improvement implementations.
• Gathers the development environment requirements for projects and enhancements to existing systems.
• Reviews system performance for process improvement initiatives.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor's degree in Computer Science, Business Administration, Finance or equivalent experience
• Good oral presentation and written communication skills.
• Intermediate Excel, Power Point, Word, Graphics for development of process and communication materials.

Preferred Knowledge, Skills and Experience needed for the job:

• Good oral presentation and written communication skills.
• Basic Power BI, SQL, Python, Power Point, Word, for data analysis is desirable

Work Environment:

• Standard work environment
• 30% of time spent keyboarding

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.