Job Description

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Responsibilities:

• Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
• Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently and members receive timely resolutions.
• Liaise with internal stakeholders, including IT, Digital, Data, and Operations teams, to support the implementation of new tools, enhancements, and system improvements.
• Analyse and provide monthly performance metrics for membership enquiries, identifying areas for improvement and optimisation.
• Assist in user acceptance testing (UAT), process documentation, and rollout activities for new initiatives and system enhancements.
• Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
• Analyse the loyalty landscape, uncovering valuable insights and trends to inform future strategies.
• Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation.
• Identify opportunities to streamline and improve operational processes through automation, digitalisation, and workflow enhancements.

Job Requirements:

• Currently pursuing a Diploma in Hospitality, Marketing, Business, Analytics, Information Systems, or a related field.
• Passion for the hospitality industry and a desire to learn and grow.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
• Strong analytical abilities and a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to work independently, take initiative, and manage multiple priorities effectively.
• Strong organisational and project coordination skills.
• Familiarity with data analysis, business intelligence tools, workflow automation platforms, or AI tools is an advantage.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.