Job Description

Employment Type: Internship
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

IATA’s Business Intelligence Services are the focal point and driving
force for data management and global BI services for the aviation industry. In
this role, reporting to the Senior Manager DDS User Experience, the intern will
be supporting the day-to-day administrative operations and delivery of the BIS
team.

What your day would be like

• Provide Level 1, 2 customer support using SalesForce platform, triage and track all incoming customer queries related to BIS
• Create and keep track of incident tickets in JIRA platform
• Support, liaise and coordinate with the vendor and internal stakeholders for user access troubleshooting
• Assist in testing activities for product enhancements (such as data validation, design dashboards, process optimization) and bug fixes
• Assist in the preparation of ad-hoc reports/documents/presentations.
• Provide additional support on day-to-day operational activities as required.

We would love to hear from you if

• University degree in a relevant discipline: Business Administration & Solutions, IT & Data Analytics Management, or Product Management
• Knowledge of business intelligence (BI) concepts and strong analytical skills. Experience with data analytics tools and ability to navigate complex databases is considered an asset
• Proficiency in Excellent knowledge of Microsoft Office applications
• Excellent time management skills and ability to multi-task & set priorities effectively
• Ability to set priorities and work with high level of accuracy
• Excellent communications skills with a strong customer focus & attention to detail
• Attention to detail and strong analytical skills
• Must be fluent in spoken and written English. Knowledge of additional regional language(s) will be an asset

Travel Required: 0