Job Description
Employment Type: Internship
Contract Duration: 6 months
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
- Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
- With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
- Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
- We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
- We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
As an Intern I&D Application support reporting to the Application support senior manager, you will help to review and improve our Jira processes, clean-up and complete information in our jira database, and also you will support a pilot to bring AI to application support process using Atlassian Rovo and Ms Copilot.
You will work in the IATA I&D department and collaborate with all other divisions.
You will be responsible for
- Supporting and reviewing I&D Application support processes.
- Cleaning, enriching and completing Jira Database information.
- Using Rovo and CoPilot to automating and enriching current support processes.
- Supporting knowledge management activities.
- Generating powerBI reports on Application support activities.
We would love to hear from you if you have
- A recent University Degree in Computer Science (within one year of graduation) or related field.
- Good process analytical skills
- Good at innovation and/or creativity
- Excellent planning and organization skills
Nice to have:
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
