At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
We are looking for a commercially driven and customer-focused Manager: Digital Channels & Online Payments to lead the growth and evolution of M-Pesa’s digital channels and online payment ecosystem.
The successful candidate will shape and execute strategies that increase digital adoption, transaction volumes, customer engagement and revenue. The role will own the online payments portfolio, develop compelling digital use cases, strengthen partnerships with local and international platforms, and position M-Pesa as the preferred payment method for e-commerce, subscriptions, travel, entertainment, gaming and other online services.
Working across Cross functional teams Technology, Commercial, Product, Operations, Risk, Compliance and Finance, the role will translate customer insights and market trends into secure, scalable and seamless digital experiences. It will also manage product roadmaps, commercial performance, partner delivery and a high-performing team.
The ideal candidate will hold a relevant bachelor’s degree and have at least five years’ experience in digital products, payments, fintech, telecommunications, financial services, e-commerce, technology or business development. Strong commercial acumen, analytical capability, stakeholder management and leadership skills are essential.
Skills & Experience
Digital payments expertise, Commercial and strategic acumen, Product and innovation management, Data-driven decision-making, Customer experience, Partnership and stakeholder management, Governance and risk awareness, Leadership and execution, Communication and problem-solving
These skills align with payment-management expectations around analytics, payment performance, cross-functional delivery, security and regulatory compliance.
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
#TogetherWeCan
