Job Description

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Keystone Capacity Solutions is the brokerage division of NRS – a family of brands that delivers hands-on expertise for every segment of logistics across a variety of industries. As businesses experience unplanned peaks and volume surges, we connect carriers with available capacity to our clients who need to support shipments now. We are known for our long-term relationships with trusted carriers and shippers in need of freight brokerage services. We act fast, putting our decades of logistics experience to work filling the missing links in our customer’s supply chains.

Our Opportunity:

We are seeking both winter and spring interns to join our expanding Keystone Capacity Solutions team. The Intern is responsible primarily for data entry as it relates to maintaining customer relationships and overseeing daily shipment activities while ensuring a high level of customer service to continuously exceed our customers’ expectations. This position will report to the Account Manager and work in our Toledo, OH office located in downtown Toledo/Hensville area.

Duties & Responsibilities:

• Builds loads and ensures accurate shipment detail is entered.
• Sets appointments for both pick and delivery.
• Answer inbound and make outbound calls to ensure outstanding customer service.
• Work with carrier sales teams to ensure customer expectations are met.
• Manage daily load activities, resolving customer issues to ensure on time pick-up and delivery.
• Proactively resolve problems that may arise while a load is in transit.
• Creative thinker who enjoys a competitive, team-based atmosphere.
• Performs other duties as assigned.

Competencies:

• Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities.
• Works proactively and independently, with the ability to take initiative.
• Outstanding organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Willingness to learn new information and apply knowledge to job responsibilities.

Required minimum education and experience:

• Bachelors’ degree pursuit preferred.
• Previous sales experience preferred.

EEO Statement:

NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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