Job Description

Intermediate/Senior Business Analyst

At Heartland, we do things a little differently. We work in small, empowered pods—tight-knit, cross-functional teams focused on solving real problems for our customers. As a Business Analyst, you’ll play a pivotal role in turning ideas into high-quality digital solutions that make a meaningful difference.

Is this your next role?

As a key member of a delivery pod, you’ll lead your own workstream from discovery through to delivery. You’ll work with the Head of AI Programme and other BAs, developers, and quality teams to translate business needs into practical, testable solutions. From shaping the problem to validating the outcome, you’ll see your work through to success in production.

What you’ll do

• Work in a cross-functional team to deliver quality solutions that solve the problems your stakeholders describe
• Work in project mode, supporting the business on functional requirements, business process mapping, customer journey and other activities to support the delivery of programmes of work
• Understand how the people who look after our customers work, and how we can help
• Live a little in two worlds, understanding both the business requirements and the technical solutions
• Propose solutions that are scalable and reusable

Does this sound like you?

With excellent communication skills, you have business analyst process mapping and customer journey mapping skills in financial services or a digital environment.

You’re a functional Business Analyst with:

• Experience running workshops
• Experience managing stakeholder relationships
• A track record of identifying problems and driving practical solutions
• Experience working in agile or collaborative delivery
• Superior writing skills and the ability to tailor your message to different audiences and translate between stakeholders and technical teams
• Able to produce clear, structured documentation

A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.

Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Diversity & Inclusion

At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have the Rainbow Tick.

Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc).

Keen to learn more?

For an insight into life at Heartland, check out https://youtu.be/Sti0louBCw0video, our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz

Please note you must be eligible to work in New Zealand.