Our client is seeking an experienced
Intermediate Project Manager
to lead and deliver enterprise systems projects, with a strong focus on
ERP, CRM, and HR system implementations and upgrades
.

This role requires a technically grounded project manager with solid knowledge of
systems deployment methodologies
,
ITIL framework principles
, and strong stakeholder engagement capabilities. The successful candidate will be responsible for managing full project life cycles, from initiation through to deployment and post-implementation support, ensuring delivery within scope, time, budget, and quality standards.

Requirements

Key Responsibilities

Project Planning & Delivery

• 
  Manage end-to-end implementation and upgrade projects for ERP, CRM, and HR systems.

• 
  Develop detailed project plans, timelines, budgets, and resource allocation schedules.

• 
  Define project scope, objectives, deliverables, and success criteria.

• 
  Coordinate cross-functional teams including IT, vendors, business units, and external partners.

• 
  Ensure adherence to governance, change control, and risk management processes.

• 
  Oversee system configuration, testing cycles (UAT, SIT), data migration, and go-live readiness.

• 
  Drive post-implementation reviews and ensure smooth handover to operations/support teams.

Systems Deployment & Technical Oversight

• 
  Lead system rollouts, upgrades, and integrations across business units.

• 
  Manage vendor relationships and third-party implementation partners.

• 
  Ensure system deployments align with infrastructure, security, and compliance requirements.

• 
  Support data migration planning and execution strategies.

• 
  Monitor and manage system performance during hypercare periods.

ITIL & Service Management Alignment

• 
  Apply ITIL principles to project delivery and service transition.

• 
  Ensure structured handover to service management teams.

• 
  Align deployments with incident, problem, and change management processes.

• 
  Support the development of support documentation, SLAs, and operational readiness frameworks.

Stakeholder Engagement & Communication

• 
  Engage senior stakeholders, business users, and technical teams throughout project lifecycles.

• 
  Facilitate workshops, requirements-gathering sessions, and steering committee meetings.

• 
  Provide clear status reporting, risk updates, and executive summaries.

• 
  Manage expectations and resolve conflicts proactively.

• 
  Drive user adoption strategies and change management initiatives.

Minimum Requirements

• 
  Bachelor’s Degree in Information Systems, Computer Science, Business, or related field.

• 
  4–7 years’ experience in project management within IT environments.

• 
  Proven experience managing
  ERP, CRM, or HR system implementations
  .

• 
  Strong understanding of
  systems deployment lifecycles
  .

• 
  Working knowledge of
  ITIL framework principles
  (ITIL certification advantageous).

• 
  Experience working with third-party vendors and implementation partners.

• 
  Solid understanding of SDLC and Agile/Hybrid project methodologies.

• 
  Proficiency in project management tools (MS Project, Jira, Monday.com, or similar).