Job Description

Want to build a faster, more connected future?

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?

Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers. We are in a growth phase and are seeking an Intermediate Implementation Consultant located in Mexico who thrives in a fast-paced global team environment and to work with the customer throughout the software implementation process to provide expert product and implementation knowledge, ensuring that the products are ready for customer use.

Reporting to the Professional Services Regional Delivery Manager (Americas), you will participate in all phases of customer implementations, including requirements gathering, installation, scripting, configuration, integration, training, testing and go-live activities for service providers in the Americas region.

• Provide post-sales services for software implementation, scripting, upgrades and migrations
• Work closely with the customer and lead the project team’s technical delivery to ensure quality, on-time and on-budget delivery; proactively anticipate and resolve issues.
• Rapidly generate customer trust and confidence
• Display a high level of technical knowledge and consistent service throughout all interactions
• Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters
• Drive onsite and/or remote project workshops and consultation with the customer
• Prepare and review customer-facing technical documentation, including high-level designs, architecture diagrams, go-live checklists, methods of procedure and acceptance test plans.
• Design and write high-quality scripts for solution delivery, migration and static data imports.
• Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project
• Deliver onsite and/or remote product training to customers
• Conduct complete, high-quality knowledge transfer when handing projects over to technical support.
• Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support
• Develop service delivery best practices, mentor colleagues, support onboarding and contribute to Professional Services processes, documentation and the knowledge base.

Qualifications

• Must be in Mexico, working out of a home office with legal authority to work in that country
• Bachelor’s degree, in computer science, computer engineering or related technical discipline -- or an equivalent combination of education and experience
• 2–5 years of experience in a customer-facing role implementing complex software solutions
• Excellent communication, facilitation, organizational, presentation and time management skills
• A strong desire to learn, experience new challenges and grow into positions of increasing responsibility
• Demonstrated ability to influence customers, internal stakeholders and technical teams through credible knowledge, experience and persuasion
• Ability to negotiate and collaborate to achieve shared goals
• Strong ability to work independently within virtual teams, across multiple time zones
• Strong analytical problem-solving and technical troubleshooting skills
• Strong VM, Unix/Linux, and Unix shell scripting skills
• Experience developing with JavaScript, Python, Perl
• Experience working with SQL and knowledge of relational data models
• Experience installing and configuring Oracle, MySQL and/or MongoDB databases, including best practices.
• Experience using Ansible and YAML.
• Experience with monitoring tools such as MRTG, Nagios, Cacti and Sniffer.
• Experience using REST APIs, SOAP APIs and software integrations.
• Experience implementing load balancing and HTTP servers using NGINX and HAProxy.
• Experience with OpenLDAP, Elasticsearch, Kibana, Kibana Dashboards, Kafka and Postman.
• Knowledge of Security architectures and firewalls 
• Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.)
• Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc)
• Prior experience of Cloud Computing concepts (GCP, Microsoft Azure)
• Experience deploying containerized solutions using Kubernetes and Docker.
• Experience working with BSS/OSS a must
• Understanding of complex deployment architectures and ability to design scalable and HA systems
• Flexibility in working schedule, based on client needs, to accommodate time zones across the Americas
• Ability to travel internationally up to 5% of the time
• Highly proficient in spoken and written English and Spanish

Nice to Have:

• Telecoms or Cable Operator experience and exposure
• Professional Working Proficiency in spoken and written Portuguese

Ready to join the evolution?