Ithemba Recruitment

Intermediate Business Analyst

Ithemba Recruitment  •  East London, ZA (Onsite)  •  2 months ago
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Job Description

Purpose:

Analyse, document and update business requirements for product processes, procedures and systems.

 Duties and responsibilities:

  • Prevent wastage and identify process improvements to contain and reduce costs
  • Improve efficiencies by reviewing assigned business processes to identify and address operational, financial and technological risks
  • Participate in review and testing throughout the project life cycle
  • Conduct quality assurance tests and regression testing of applications and software.
  • Conduct and supervise group testing of complete applications and software.
  • Identify and eliminate the factors within the applications that may pose a risk to the business.
  • New business ideas and improve current business work practices.
  • Improving the functionality of our end user services such as web, mobi and feature phone applications.
  • Optimal use of time to ensure maximum output and delivery as per required timeframes.
  • Identify possible delays in advance and plan accordingly.
  • Making customer needs a primary focus of ones actions.
  • Follow up on requests timeously to ensure that the final product or service met expectations.
  • Effectively manage customers expectations, end-to-end, by ensuring the relationship and customer priority is maintained throughout the delivery/resolution process.
  • Exceed the clients' expectations regarding service delivery.
  • Demonstrate concern and understanding for customer expectations & needs and ensure customer needs are made priority.

Qualifications and experience:

  • Relevant Degree/Diploma.
  • Min 5 years experience in business analysis or a related field.
  • Must have experience working on multiple projects as well as handling day-to-day operational requests from the business.
  • Strong project management
  • Proficient with SQL, Microsoft Excel.
  • Knowledge of data analysis and interpretation
  • Must have proficiency with SQL and Microsoft Excel.
  • Experience with development and interpretation of reports
  • Strong knowledge and use of design process tools (e.g. Visio, Firstmap)



Ithemba Recruitment

About Ithemba Recruitment

Ithemba Recruitment is an organisation that specializes in the placement of quality candidates in various industries.

We at Ithemba recruitment are “specialist generalists” we have the understanding that the we are able to recruit for a wide range of positions in various job functions that clients may require because we prefer to be seen as specialists for our clients needs and culture rather than specialists in a specific sector.

We feel that any position can be qualified by the correct understanding of people rather than what field they work in. We feel that by communicating effectively with candidates and having respect for their needs, requirements and time – we are able to form relationships and properly understand our candidates and the culture that they would fit into so as to service our clients’ needs more effectively. You could possibly classify us as “Versatilist”.

Whether you are in need of a new member of staff or as we like to call it "a new family member"​ or if you are in search of a new opportunity our consultants are ready to take your call.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Durban, ZA
Year Founded
Unknown
Website
ithembarecruitment.co.za
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