Job Description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The Intermediate Analyst, Operational Analytics supports the delivery of reporting, analysis, and insights that enable improved operational performance across the airline.

Working under the leadership of the Senior Manager, this role focuses on building foundational analytics, maintaining reporting, and contributing to performance investigations. This role plays an important executional function, ensuring data accuracy, producing reliable insights, and supporting initiatives aimed at improving on time performance, aircraft utilization, turnaround execution, and overall operational reliability.

Key deliverables and responsibilities include:

• Reporting & data:
• Build and maintain recurring reports, dashboards, and data extracts to support operational performance tracking.
• Ensure data accuracy, completeness, and timeliness, and support enhancements to reporting tools and processes.
• Performance analysis & insights:
• Conduct structured analysis on operational metrics such as delays, turnaround times, and utilization.
• Identify trends and variances and escalate key observations to Senior Manager.
• Support root cause analysis efforts by gathering data, performing initial analysis, and contributing to problem-solving discussions. Assist in identifying potential drivers of operational performance issues.
• Strategic initiatives:
• Assist in ad-hoc strategic analysis, data modeling, and scenario evaluation to support operational and strategic initiatives.
• Execute clearly defined analytical tasks with guidance from more senior team members.
• Stakeholder support:
• Respond to requests from operational stakeholders for data and intermediate to advanced insights.
• Communicate findings clearly, with guidance as needed, ensuring outputs are accurate and easy to understand.
• Continuous improvement:
• Continuously seek opportunities to improve analytical methodologies, reporting tools, and data processes.
• Stay current with best practices in data analysis and visualization, and contribute to building a strong, insight-driven culture within the operations analytics team.

Experience and qualifications:

• 6+ years of experience in program or project management, preferably in analytics, guest experience, operations, or a service-oriented industry.
• Intermediate skills in Excel, Power BI and SQL. Experience with Power Automate or Tableau is an asset.
• Proven track record of working in cross-functional initiatives that span multiple departments and collaborating effectively across teams.
• Experienced in fast-paced, matrixed environments with competing priorities and diverse stakeholders.
• Strong change management and transformation skills, with experience guiding teams through adoption and process improvement.
• Familiarity with guest experience strategies, service design, or airline operations is a strong asset.
• Knowledge and proficiency in journey mapping and guest experience mapping tools
• Strategic and operational thinker, able to balance long-term planning with short-term execution.
• Familiarity with aviation regulatory environments is an asset.
• Exceptional analytical, organizational, and decision-making abilities.
• High integrity and commitment to delivering quality, pragmatic results.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.