Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Interim Subsidy Case Manager in the Shallow Subsidy Program works as part of a multi-disciplinary team serving clients in the community. S/he will provide transitional support and case management to Permanently Housed participants and will collaborate closely with landlords to mediate landlord-tenant issues and ensure successful tenancies, which would include, but not be limited to, the following activities:

Essential Functions

• Participate in weekly staff meetings, and monthly CIS meetings.
• Conduct initial assessment to determine client’s specific needs.
• Create a Housing stability plan with client, which includes documentation of client goals.
• Coordinate goal related services and provide ongoing monitoring of the Housing stability plan.
• Tracking and documenting participant progress.
• Evaluating participants’ progress periodically and making adjustments as needed to improve outcomes.
• Collaborate with participants, family, friend support networks and health care professionals to put care plans in place.
• Assessing participants’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans.
• Conduct outreach, education (Presentations) and public relations to build relationships with landlords and property management companies willing to rent to program participants.
• Establish and maintain relationships with landlords, property management companies.
• Conduct inspections of permanent housing units where program participants reside.
• The Interim Subsidy Case Manager will be responsible for recertification of eligibility of each continuing household on an annual basis.
• The Interim Subsidy Case Manager will generate all financial request needed for the program participant on a monthly basis
• The Interim Subsidy Case Manager will disburse client checks to Property Management/landlords. Checks will be distributed through U.S. Post Office, Direct Deposit, and Hand Delivery.
• Provide tenant education: tenant rights and responsibilities, housing discrimination and communication with landlords.
• Maintain a regular and open line of communication with landlords in-order to assess the landlords’ satisfaction with the programs and address any questions or concerns that landlord may have.
• Recording participants’ progress including recording referrals, home visits and other notable interactions.
• Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS). Along with the Housing Stability Plan, Habitability Checklist, and all check request
• Participate in staff meetings and attend training courses as assigned by the Supportive Housing Program Manager.
• Provide crisis intervention as needed for program participants.
• The Interim Subsidy Case Manager will maintain a caseload of 30 clients. Caseload is subject to fluctuation by the program’s funder(s).
• Respond to grievances from landlords & participants related to housing conditions & provide mediation as needed.
• Adopts a “whatever-it-takes” approach in assisting clients to retain housing and independent living.
• Interim Subsidy Case Manager will practice the Housing First model, Harm Reduction, Conflict Resolution, and Trauma Informed Care.
• Other duties as assigned.

Working Conditions

Most of the direct service work is performed in the community (e.g., clients’ homes) and not at the CIS office. Thus, the Interim Subsidy Case Manager must have the ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis, the ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; ability to operate computer, fax and telephone; and the ability to lift up to 25 lbs.

Minimum Qualifications

• A bachelor’s degree preferred but not required.
• At least (1) year of experience working with affordable housing services and/or
• At least (1) year of experience working with homeless people who have mental illness and/or substance use issues.
• Excellent communication skills, Microsoft Office, and Critical Thinking.

Skills, Knowledge & Abilities

• Commitment to the holistic mission of The Salvation Army and The Community Integration Services
• Able to represent the Salvation Army to community organizations.
• If in recovery, at least 5 years of being clean and sober to the present, with evidence of working a program of personal recovery
• A valid California Class C Driver License. This position may require to travel across Los Angeles County for case management services.
• Commitment to working with the disabled population
• Veteran status a plus
• Ability to work well with others and committed to the vision that CIS be a program of excellence.