Job Description

Job Title: Interim Service Desk Manager
Location: Aartselaar, Belgium (Hybrid)
Contract Type: Interim / Project-Based

We are seeking an experienced Interim Service Desk Manager with a strong background in IT support operations, team leadership, and organizational change management. This role combines operational involvement with strategic leadership to enhance service quality, team culture, and user experience.

Key Responsibilities

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  Lead and coach the Digital Service Desk team to improve collaboration, accountability, and customer-focused support
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  Drive cultural and operational improvements within the support environment
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  Oversee first- and second-line IT support services for end users and business partners
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  Support incident management, troubleshooting, user administration, and hardware/software support
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  Monitor ticketing performance and reporting to ensure service quality and continuity
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  Contribute to IT support improvement projects and process optimisation
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  Ensure adherence to cybersecurity policies and escalation procedures

Requirements

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  Minimum 7 years of experience in a similar IT Support Management role
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  Strong leadership, coaching, and change management skills
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  Experience with Microsoft technologies, Entra ID, Active Directory, Windows OS, and end-user support
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  Strong communication and stakeholder management abilities
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  Dutch fluency required; English proficiency is an advantage

This role is ideal for a hands-on IT Support Manager who thrives in driving team transformation, operational excellence, and user satisfaction.