Job Description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

Position Summary

As Director of Sales & Marketing, you will lead the hotel’s sales function, build valuable customer relationships and identify new opportunities to grow revenue, occupancy and market share. Working closely with the General Manager and wider leadership team, you will translate market insight into a focused commercial strategy that strengthens the hotel’s performance and positioning.

You will also lead, coach and develop a high-performing sales team, creating the clarity, energy and accountability needed to deliver ambitious results.

The impact you’ll make

You will take ownership of the hotel’s sales strategy, ensuring that our people, partnerships and commercial activity are aligned behind the right priorities.

Your responsibilities will include:

• Developing and delivering the hotel’s strategic sales plan across its key market segments
• Leading both proactive and reactive sales activity to generate new business and convert opportunities
• Building long-term, value-based relationships with key accounts, customers and local partners
• Using market intelligence, performance data and competitor insight to identify opportunities and adjust strategy
• Working with Revenue Management to strengthen occupancy, RevPAR and market share
• Representing Sales within the hotel’s leadership team and acting as a trusted commercial partner to the General Manager
• Collaborating with Area Sales, Group Sales, Event Management and regional Marketing Communications teams
• Participating in sales calls, client events and trade shows to develop relationships and secure business
• Identifying creative marketing and public-relations opportunities that enhance the hotel’s profile
• Overseeing the marketing budget and developing property-specific campaigns, promotions and collateral
• Ensuring a seamless handover between Sales and Operations so that every customer receives an exceptional experience
• Maintaining strong commercial performance by growing revenue, managing costs and delivering a return for both the owner and Marriott International
• Acting as the hotel’s authority on sales processes, customer agreements and sales contracts

What we’re looking for

You will bring strong hotel sales experience, sound commercial judgement and the ability to turn insight into action. You will be comfortable influencing senior stakeholders, leading a team and balancing immediate revenue opportunities with longer-term strategic growth.

You will also have:

• Progressive experience within sales, marketing or a closely related commercial discipline
• Previous experience within the hotel or wider hospitality industry
• A track record of strong performance and increasing responsibility
• Experience leading, supervising or developing others
• Strong knowledge of strategic account management and business development
• The confidence to analyse market trends, competitor activity and commercial performance
• Excellent relationship-building, communication and influencing skills
• A customer-focused approach and a commitment to delivering exceptional service
• The ability to collaborate effectively across Sales, Revenue Management, Events, Marketing and Operations

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits
• Outstanding Wellness program

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.