This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Interim Associate Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager GDCM Deployment PEP, you will support projects including the deployment of PEP, Hilton's new PMS system.
Please note this is a Fixed term contract through till December 2027
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
• Troubleshoot issues and offer technical guidance
• Deliver remote or onsite hotel operations training/support
• Build and configure system databases
• Set up hardware and interfaces
• Migrate hotels from retired PMS to PEP, ensuring complete data transfer
How you will collaborate with others:
• Help train new team members by guiding them through project components and task execution
• Liaise with the Managers/Senior Associates to support migration projects
• Collaborate with internal and external support teams to resolve system issues
What projects you will take ownership of:
• Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, training, and hotel operations support (Front Desk, Night Audit, Management, Sales, Revenue Management, and Housekeeping)
You have these minimum qualifications:
• Professional work experience in Technology or a related field like hotel operations
• Work experience using Property, Sales or Revenue Systems
• Understanding of Hilton's PMS, CRS and interfaces
• Ability to Travel up to 80%
It would be useful if you have:
• Experience as a successful systems installer
• Experience troubleshooting local hotel interfaces or systems
• Bilingual
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
