Job Description

The Interim SAP Concur Support Analyst provides operational support, administration, and configuration assistance for Hilton's global SAP Concur Travel & Expense platform.

What will I be doing?

This role will serve as a primary resource for user support, ticket resolution, access administration, testing, documentation, and systems administration activities while partnering with Finance, Procurement, Travel Services, Human Resources, and Information Technology teams.

This position supports ongoing global expansion initiatives and helps maintain a scalable support model as additional countries and users are deployed to SAP Concur.

Key Responsibilities

User Support & Ticket Management

• Provide day-to-day support for SAP Concur Travel & Expense users.
• Investigate and resolve ServiceNow support tickets.
• Troubleshoot login, profile, approval routing, expense report, and policy-related issues.
• Support contractor setup requests, elevated access requests, and user provisioning activities.
• Escalate complex issues to SAP Concur Support, HR, IT, or business stakeholders when required.

Concur Administration

• Maintain Concur user profiles and administrative tables.
• Support expense processor and approver access requests.
• Assist with audit rule administration and testing.
• Support country-specific configurations and policy updates.
• Maintain system documentation and support procedures.

Change Management & Testing

• Assist with testing new configurations and enhancements.
• Participate in system upgrades and global deployments.
• Capture screenshots, test evidence, and supporting documentation for Jira change requests.
• Validate production changes against approved requirements.

Reporting & Data Analysis

• Support reporting requests from Finance, Procurement, and Operations teams.
• Analyze ticket trends and support metrics.
• Assist with preparation of globalization support models and operational reporting.
• Help monitor user adoption and support volume trends across regions.

Global Rollout Support

• Assist with new country implementations and hotel deployments.
• Support user onboarding, training, communications, and hyper-care activities.
• Partner with regional finance teams and local subject matter experts.
• Coordinate with SAP Concur Customer Success and vendor support resources.

ORGANISATIONAL RELATIONSHIPS

Reporting to Manager Financial Systems with 0 reports.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Required Qualifications

• 2+ years of experience supporting ERP, expense management, financial systems, or workflow applications.
• Strong analytical and problem-solving skills.
• Experience working with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• SAP Concur Expense and/or Travel experience.
• Financial systems support experience.
• Experience supporting global users.
• Knowledge of travel and expense processes.
• Experience with:
• ServiceNow
• Jira
• SAP Concur Administration
• Reporting and analytics
• User access management
• Process documentation

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.