Job Description

Open Position: Interface Analyst

Reports to: Sr. Manager of Interoperability

Location: Remote

About Us:

At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team.

What We’re Looking For:

We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work.

In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.

Why Join Us:

At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success.

Responsibilities:

As part of the interoperability department, works to establish interfaces for surgery center clients and their business partners. Interfaces are critical to client success with the HST platform and are implemented alongside a core HST product or post-implementation of our core products. Must be able to follow project plans and gain an understanding of business and information technology. Quality Assurance testing and application function verification may also be necessary when appropriate.

• Install and maintain interfaces for surgery center clients and their business partners.
• Proactively coordinate with internal teams, client IT teams, and HST vendors to obtain configuration information, coordinate and test interface installs.
• Identify areas of improvement to streamline interface implementations.
• Routinely manage and troubleshoot issues with live interfaces and escalate issues to the development team as needed.
• Document interface install processes and process changes.
• Support QA efforts for interface products in conjunction with the product and development teams.

Qualifications:

Key Technical Knowledge and Skills:

• 2-3 years’ work experience in information technology, computer systems, computer science or related field
• Working knowledge of interface/integration technology concepts (e.g., HL7, APIs, databases, client-server, querying software, and communications protocols)
• Some experience with SQL preferred
• Experience with Mirth and/or other healthcare data engines a plus

Key Professional Skills and Abilities:

• Strong communication, problem-solving, and time management skills
• Organizing and managing workloads and backlogs in a fast-paced environment
• Excellent customer service skills
• Strong analytical and decision-making skills
• Able to work independently and as part of a tightly integrated team
• Ability to generate clear documentation with attention to detail

Education and Experience

• Bachelor’s degree preferred with three or more years diversified technical support experience in a corporate environment
• Associates or Technical School degree with five or more years diversified technical support experience in a corporate environment

Team Culture + Values:

• One Team: We win together, support each other, and share credit.
• Inclusion: We respect differences and welcome every voice.
• Transparency: We’re open, honest, and clear about our goals.
• Agility: We move fast, test ideas, and learn as we go.
• Empathy: We listen, care, and anticipate others’ needs.
• Growth Mindset: We stay curious, keep learning, and aim to improve every day.
• Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work.

Perks & Benefits:

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.