Job Description

Are you ready to unleash your full potential? We’relooking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Worldpay, LLC seeks Interactive Voice Response -Engineer SpecialistinCincinnati, OHto design, develop, and maintain IVR applications using strategic cloud-based IVR platforms such as Nuance

What you will be doing

TheInteractive Voice Response -Engineer Specialistwillcollaborate with cross-functional teams to gather requirements and translate them into technical specificationsAdditionally, the role will:

• Implementand integrate IVR solutions with backend systems and databases.

• OptimizeIVR applications for performance, scalability, and reliability.

• Conduct code reviews and provide mentorship to junior developers.

• Troubleshoot and resolve issues related to IVR systems.

• Stay updated with the latest industry trends and technologies to ensure our solutionsremaincompetitive.

• Participate in the full software development lifecycle, including planning, development, testing, deployment, and maintenance.

• Collaborate with Architects to make sure that we have 99%uptime

• Design the paths a caller takes through the IVR system.

• Write code and scripts using languages likeVoiceXMLto handle interactions.

• Integrate speech recognition (ASR), Tune Natural Language parameters for better call routing, and text-to-speech (TTS) technologies for enhanced user experiences.

• Connectthe IVR system with databases to retrieve or store information.

• Integrate the IVR with other systems such as CRM or ticketing systems to provide more comprehensive services.

Requirements

Master’s degree or foreign equivalent in Applied Computer Science, Computer Science, Computer Applications or related field and eight (8) years of progressively responsible experience in the job offered or a related occupation: Building andimplementing RESTful and SOAP APIs using WCF and .NET Core and utilizing tools such as Postman, Fiddler, and Swagger for testing and API documentation; Building and implementing solutions in Web and Front-End technologies such as JavaScript, HTML, CSS, Ajax, andJQuery; Building and implementing database frameworks using MS SQL Server technologies, SSIS, and SSRS. Working in Agile Project managementmethodology; Building and implementing IVR solutions using IVR technologies such Genesys Intelligence Automation and Genesys Pure Connect; Building and implementing call-flows using IVRtechnologiesGenesys Intelligence Automation and Genesys Pure Connectutilizing VXML capabilities. Telecommuting and/or working from home may be permissiblepursuant tocompany policies.

What we offer you

• A competitive salary and benefits

• A variety of career development tools,resourcesand opportunities

• The chance to work on some of the most challenging, relevant issues in the payment industry

• Time to support charities and give back in your community

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.