Job Description

As Senior Consultant Interaction / UX Designer, you will be responsible for designing and enhancing digital products and services that deliver effective and user-friendly experiences. You will be part of an agile team working on digital solutions for users across the financial services industry and regulatory environment.

Key Responsibilities

• Lead and conduct user research activities to understand users' goals, behaviours and needs.
• Develop user models and personas based on research findings, as well as models for other relevant domain factors.
• Define context scenarios and communicate ideal user experiences that the team aims to achieve.
• Describe product or system capabilities and requirements that support users' goals and tasks, including defining successful interactions.
• Design the overall structure and behaviour of systems, information flows and workflows.
• Test and refine products through evaluative research, ensuring that designs enable users to achieve their goals and complete their tasks effectively.
• Demonstrate empathy and understanding of users' needs, behaviours and challenges.

What We Are Looking For

• Good team player.
• Creative and strategic thinker.
• Good presenter as well as listener.
• Open-minded, explorative and adaptive.
• Ability to propose design decisions that are desirable for users, viable for the business and technically feasible.
• Keen understanding of underlying technology and digital mediums. For example, understanding how web browsers work and render content on screen. Coding knowledge would be an additional advantage.
• Portfolio demonstrating shipped digital projects that are currently in use.
• Experience developing digital services or eServices for public users would be an advantage.
• Proficiency in design and prototyping tools such as Sketch and Adobe Creative Suite (e.g. Photoshop, Illustrator and XD).
• Education in a design discipline (e.g. Interaction Design, Graphic Design or Visual Communications), Human-Computer Interaction (HCI), or a related field, or equivalent practical experience.