Job Description

About the team

The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

Responsibilities

- Conduct sampling and be the arbitrator of appeals to evaluate the quality of labellers and QAs involved in comment, messaging or any interaction-related projects.

- Work closely with multiple business partners (e.g., BPO or in-House labellers, QAs, Trainers, etc.) to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc.

- Create training materials, presentations, and manuals for use in moderations team in Interaction projects.

- Identify supports needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training.

- Evaluate cases on a daily basis and provide the RCA feedback, which can be translated into improvements of moderation quality in Interaction related projects.

- Generate recommendations for improvement and optimization, analyse and summarize the Interaction data.

- Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams.

- Accountable for Interaction evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies.

- Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization.

- Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.