Job Description

Intensive Support Worker (Family Help, Norwich & South Norfolk) | 10514 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum | Grade G | County Hall, Norwich

Are you passionate about providing children and their families with the guidance and support they need to live within the community and thrive within the family home?

We are looking to recruit a dedicated, resilient Support Worker to join our Family Help team covering Norwich area, with the aim to enable more children to remain at home safely with their families. This role is based at County Hall in Norwich, covering the South Norfolk locality.

As an Intensive Support Worker, you will undertake targeted, evidence-based and timely/time-limited interventions with families, working alongside Social Workers and Family Practitioners to promote safety and well-being and prevent escalation of need. You will embrace Norfolk Vital Signs for children as an approach that underpins your work with children and families.

You will need to have a minimum of three years’ experience of working directly with children and families.

You will be confident delivering interventions one-to-one, or on a group basis, with children, young people and parents/caregivers. 

You will require an NVQ level 3 in a relevant subject or equivalent experience providing services for children and young people, and their families and an understanding of child development from birth to 19 including factors which impede overall development.

In order to support families when they most need it, Intensive Support Workers work a 37 hour week, on a Monday to Sunday contract. You will be required - on occasion - to work outside of normal office working hours, including evenings, mornings and weekends. 

You will be required to travel as part of your duties and you may be required, at short notice, to transport young people between a variety of rural and urban locations.

This is a great opportunity to join a new and innovative service providing the best possible support to children and families.

Young people are at the heart of our practice at Norfolk County Council. They have established key principles for their ideal worker to help them flourish. Please ensure you read these principles carefully and apply only if you can fully commit to them.  Ideal Worker Practice Principals. 

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria. Please ensure when submitting your covering letter, you evidence fully how you meet the essential and desirable criteria of the role.

The interview process will consist of a competency-based interview.  If this is successful, a further safe care (Warner) interview will follow.

If you wish to discuss this opportunity further, please contact Nara Lawton, Team Manager, in the first instance nara.lawton@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 20 May 2026 at 23:55

All other applicants closing date: 28 May 2026 at 23:55