Job Description

Who We Are Looking For

We are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a GSOC team of six (6) analysts. The ideal candidate will have a deep understanding of security intelligence operations, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports.

Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24’s implementation of the GSOC and execute tasks related to the client’s integrated risk management and global security program. The PM will be located at Crisis24’s Cape Town, South Africa office and will be available to travel to client locations on occasion.

What You Will Work On

• Serve as primary liaison between the client and the client’s dedicated Crisis24 GSOC
• Set priorities for the GSOC, direct analysts’ daily activities as necessary, ensure the team is meeting all deliverables promptly, and direct the GSOC’s response to incidents
• Oversee the GSOC’s operations and intelligence functions, including intelligence collection, quality control, training, and delivery of GSOC products
• Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs
• Available for immediate consultation and informal information sharing with the on-duty team, as required
• Backfill for analyst shifts as required
• Regularly collaborate and benchmark with other Crisis24 managers and teams
• Understand the client's footprint and interests to anticipate client needs
• Deliver oral and written intelligence and programmatic briefings to members of the client’s security team or business leadership teams
• Maintain relevant client metrics and produce regular reports
• Other managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.)
• Other duties as assigned within the scope of the dedicated client program

What You Will Bring

Education Requirements

• Bachelor’s degree required; Master’s degree or equivalent experience is preferred

Work Experience

• Minimum of seven (7) years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required. Previous 24/7 GSOC experience and managing at least one direct report preferred.

Skills/Knowledge Required

• Exceptional analytic skills, including researching, writing, and briefing, and the ability to lead training for analysts in these skills
• Extensive knowledge of analytic techniques and tradecraft a plus
• Extensive customer service experience in a client-facing role
• Experience mentoring analysts and leading complex projects with multiple participants or analysts
• Effective problem-solving and multitasking skills with the ability to organize and prioritize work with little supervision
• Establishing and maintaining positive professional rapport with colleagues, subject matter experts, and client contacts
• Subject matter expertise in a location, security-related topic, or analytic process preferred
• Foreign language and travel experience preferred
• Experience overseeing other analysts' work and ensuring analysis meets company standards
• Demonstrated ability to provide constructive feedback
• Demonstrated ability to manage personnel
• Demonstrated client interface and management skills
• Effective problem-solving, time management, and people management skills
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
• Knowledge of Google Earth and Maps
• Self-motivated, highly flexible, and possesses strong initiative
• Be familiar with basic AI principles, tools, and prompting

Additional Information

• Occasional evening and weekend work may be required on a case-by-case basis to meet Crisis24’s core 24/7 mission
• Extensive periods of sitting
• Occasional travel to client site may be required
• Candidates will be asked to pass a pre-employment background check, as well as intensive writing and technology aptitude screenings as a condition of employment
• EOE/AA Employer/Vets/Disability