Job Description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Position Overview:

Under the general direction of the Embedded Intelligence Services (EIS) Intelligence Manager, the Intelligence Analyst will support the programmatic and administrative needs of client programs. The analyst will work directly with the Intelligence Manager and EIS team members to implement and execute tasks as they relate to the client’s integrated risk management and global security program. The analyst will be located at Crisis24’s Annapolis office and the role is currently hybrid, based on a 24/7 shift schedule. Evening, overnight, and weekend work will be required as part of the shift work. The analyst will be available to travel to client locations on occasion.

Essential Duties and Responsibilities

• Collect, analyze, and synthesize high-level security threats and trends associated with persons or points of interest using Open-Source Intelligence (OSINT) and databases.
• Recognize crisis situations and initiate proactive action using independent judgment and professional training aligned with client standard operating procedures (SOPs).
• Produce succinct written and oral assessments that include beneficial analysis.
• Conduct employee and traveler safety check-ins.
• Develop and implement comprehensive risk management strategies to proactively support security measures and responses.
• Deliver oral and written intelligence and programmatic briefings to members of the client’s security team, business leadership teams, and other stakeholders.
• Use security intelligence platform(s) to monitor POI and social media, and own and implement process improvements in the platform.
• Triage various client requests and ensure that the requesters get the information and services they require in a timely manner.
• Understand the client's footprint and interests to anticipate client needs.
• Work with security team members and other stakeholders effectively and efficiently.
• Support and develop client solutions, processes, and protocols.
• Contribute to the maintenance of the client's proprietary program functions.
• Proactively leverage existing Crisis24 resources to address gaps in analyses, assessments, capabilities, and data.
• Lead in producing specific briefings, presentations, communication documents, or policies.
• Maintain client metrics and produce regular reports.
• Suggest potential improvements to the program and SOPs to the EIS Manager.
• Frequently liaise with the client to better understand their requirements and concerns.
• Be consistently engaged daily with teammates, support training, and mentor junior analysts.
• Other duties as assigned within the scope of the dedicated client program.

Education Requirements:

• Bachelor’s degree required; Master’s degree or equivalent experience is preferred

Work Experience:

• 4 to 6 years’ experience in intelligence analysis, threat assessment, incident response or a related field required

Skills

• Excellent research, writing, and verbal briefing skills
• Excellent analytic skills, including familiarity with analytic techniques. Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint. Knowledge of Google Earth and Maps.
• Effective problem-solving and multi-tasking skills. Ability to organize and prioritize work with little supervision
• Ability to adhere to timelines and deadlines with effective time management skills
• Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
• Foreign language and travel experience preferred
• Customer service experience preferred

Information Security:

• Adhere to applicable information security procedures and policies as updated from time to time on the ISMS
• Report any information security incidents or potential information security threats to the Information Security Officer
• Take a proactive approach to information security

Note:

• Flexible hours and work days are required to meet Crisis24 core 24/7 mission
• Required to be available to travel to client locations as needed

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.