Job Description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

We are seeking an experienced Embedded Intelligence Analyst to join our Embedded Intelligence Services (EIS) team in Cape Town, South Africa. This is an in-office, 24/7 shift-based role supporting a global client through proactive intelligence monitoring, incident response, and risk management. The ideal candidate is a critical thinker with strong analytical, research, and communication skills who thrives in a fast-paced, operational environment. You have experience producing actionable intelligence, responding to evolving global events, and delivering clear, concise assessments to stakeholders. You are comfortable working independently, collaborating across teams, and adapting to changing priorities while maintaining exceptional attention to detail.

What You Will Work On

As an Embedded Intelligence Analyst, you will play a key role in supporting the client's Global Security Operations Center (GSOC) and global security program. Your responsibilities will include:

• Monitor global events, emerging risks, and security incidents to identify potential impacts on the client's people, operations, and assets
• Recognize and respond to crisis situations by taking appropriate action in accordance with established standard operating procedures (SOPs)
• Monitor and assess travel to high-risk destinations, providing timely support and guidance to travelers
• Conduct employee and traveler welfare check-ins during incidents and emerging events
• Research, analyze, and produce concise written intelligence reports, threat assessments, and briefings using Open-Source Intelligence (OSINT)
• Deliver written and verbal intelligence briefings to client stakeholders and leadership
• Triage and respond to client requests, ensuring timely delivery of intelligence products and security support
• Develop a strong understanding of the client's global footprint to anticipate operational risks and intelligence requirements
• Support the continuous improvement of client processes, security protocols, and program documentation
• Maintain program metrics, prepare regular reports, and contribute to ongoing program performance analysis
• Collaborate with internal subject matter experts and leverage Crisis24 resources to enhance intelligence products and client solutions
• Build and maintain strong working relationships with client stakeholders and internal teams
• Participate in shift work, including evenings, overnight shifts, weekends, and public holidays, as required by a 24/7 operational environment
• Travel to client locations as required

Who You Will Work With

In this role, you will work closely with the Embedded Intelligence Services (EIS) Intelligence Manager and fellow intelligence analysts supporting the client's Global Security Operations Center.

You will collaborate with:

• Client security teams and business leaders
• Internal intelligence analysts and subject matter experts
• Global security operations personnel
• Cross-functional teams supporting intelligence, crisis management, and risk mitigation initiatives

Success in this role requires strong collaboration, effective communication, and the ability to build trusted relationships across both internal teams and client organizations.

What You Will Bring

Required Qualifications

• Bachelor's degree in Intelligence Studies, International Relations, Political Science, Security Studies, or a related field
• 2–5 years of experience in intelligence analysis, threat assessment, incident response, security operations, or a related field
• Experience conducting research and producing intelligence assessments using Open-Source Intelligence (OSINT)
• Strong analytical, critical thinking, and problem-solving skills
• Excellent written communication skills with the ability to produce clear, concise intelligence reports
• Strong verbal communication and briefing skills
• Experience working in a fast-paced operational or security environment
• Ability to manage multiple priorities while meeting deadlines with minimal supervision
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with Google Earth and Google Maps
• Ability to build positive working relationships with colleagues, subject matter experts, and client stakeholders
• Familiarity with basic AI concepts, tools, and prompting techniques
• Willingness to work a rotating 24/7 shift schedule, including evenings, nights, weekends, and public holidays
• Ability to travel to client locations as required
• Ability to successfully complete background, writing, and technology aptitude screenings

Preferred Qualifications

• Master's degree or equivalent professional experience
• Experience supporting a Global Security Operations Center (GSOC)
• Knowledge of geopolitical, security, or operational risk analysis
• Foreign language proficiency
• International travel experience
• Customer service experience
• Experience supporting multinational organizations or global security programs

Additional Information

• Opportunity to work within a global intelligence and security environment supporting an international client
• Exposure to real-time geopolitical, travel security, and crisis management operations
• Professional development and continuous learning opportunities
• Collaborative and mission-driven team environment
• Participation in a dynamic, 24/7 global security program

This is a full-time, in-office position based in Cape Town, South Africa. Flexibility to work rotating shifts, including evenings, overnight shifts, weekends, and public holidays, is required to support a 24/7 operational environment.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.