Job Description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com

GSOC Watch Officer (Intelligence Analyst)
Location: Annapolis, MD

Reporting to the Embedded Intelligence Services (EIS) GSOC Intelligence Manager, the GSOC Watch Officer (Intelligence Analyst) plays a critical role in delivering real-time intelligence and operational support within the client’s Global Security Operations Center (GSOC).
This position directly supports the client’s global risk management program by monitoring emerging threats, assessing impact, and enabling informed decision-making. The role is based in Crisis24’s Annapolis office and operates on a 24/7 rotating shift schedule, including nights, weekends, and holidays. Occasional travel may be required.
Key Responsibilities
• Monitor global events, security incidents, and Crisis24 intelligence feeds to identify and assess risks to client personnel, assets, and operations
• Respond to incidents and crisis situations, applying sound judgment in accordance with established SOPs
• Track and support travel risk management, including monitoring high-risk destinations and conducting traveler check-ins
• Escalate time-sensitive intelligence and risk updates to client stakeholders
• Produce clear, concise written and verbal intelligence assessments leveraging OSINT and internal resources
• Deliver briefings to client security teams and business leaders
• Triage and respond to client requests, ensuring timely and accurate delivery of information and support
• Maintain situational awareness of the client’s global footprint to anticipate emerging risks and requirements
• Collaborate with internal GSOC teams to ensure seamless operations and information sharing
• Support the development and continuous improvement of client-specific processes, protocols, and deliverables
• Maintain operational metrics and contribute to regular reporting requirements
• Assist in the development of briefings, reports, and client-facing materials
• Build and maintain strong working relationships with client stakeholders
• Provide surge support during high-tempo or crisis-driven operations
• Perform additional responsibilities in support of the client program as required
Qualifications
Education
• Bachelor’s degree required
• Advanced degree or equivalent experience preferred
Experience
• 2–4 years of experience in intelligence analysis, threat assessment, incident response, or a related field
Skills & Competencies
• Strong analytical and critical thinking skills with the ability to assess complex, fast-moving situations
• Excellent written and verbal communication skills, including briefing senior stakeholders
• Experience with OSINT collection and analysis
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with mapping and geospatial tools (e.g., Google Earth, Google Maps)
• Ability to manage multiple priorities and deliver under tight deadlines
• High attention to detail and strong organizational skills
• Collaborative mindset with the ability to work effectively across teams and with clients
• Foreign language skills and international experience are a plus
• Customer-facing experience preferred
Additional Requirements
• Availability to work a 24/7 rotating schedule, including overnight, weekend, and holiday shifts
• Flexibility to adapt to changing operational demands
• Willingness to travel domestically or internationally as needed
Compensation: This role offers a base salary range of $62,000 – $67,000 USD, depending on experience, skills, and qualifications.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.