Job Description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com

Who We Are Looking For

Under the general direction of the Embedded Intelligence Services (EIS) Intelligence Manager, the EIS Intelligence Analyst will staff the client’s Global Security Operations Center (GSOC) and directly implement and execute tasks related to the client’s integrated risk management and global security program. The analyst will be located at the client’s office in Rolling Meadows, IL, based on a 24/7 schedule. The shift work will follow a 12-hour Panama shift schedule and require evening, overnight, weekend, and holiday work. The analyst may need to travel for certain events.

Location: Rolling Meadows, IL

What You Will Work on

• Recognize and respond to crisis situations and initiate proactive action using independent judgment and professional training aligned with client standard operating procedures (SOPs).
• Track and respond to travel reservations to high-risk destinations.
• Track and respond to relevant alerts and world events for client impact on travelers, assets, and operations.
• Conduct employee and traveler safety check-ins.
• Escalate intelligence and impact information to appropriate client stakeholders.
• Using Open-Source Intelligence (OSINT), produce succinct written and oral assessments that include beneficial analysis.
• Deliver oral and written intelligence and programmatic briefings to members of the client’s security team or business leadership teams.
• Triage various client requests and ensure that the requesters get the information and services they require in a timely manner.
• Understand the client's footprint and interests to anticipate client needs.
• Work with security team members effectively and efficiently.
• Support and develop client solutions, processes, and protocols.
• Contribute to the maintenance of the client's proprietary program functions.
• Proactively leverage existing Crisis24 resources to address gaps in analyses, assessments, capabilities, and data.
• Assist in producing briefings, presentations, communication documents, or policies.
• Maintain client metrics and produce regular reports.
• Suggest potential improvements to the program and SOPs to the EIS Manager.
• Frequently liaise with the client to better understand their requirements and concerns.
• Be consistently engaged daily with teammates.
• Other duties as assigned within the scope of the dedicated client program.

What You Will Bring

• Bachelor’s degree required; Master’s degree or equivalent experience is preferred
• 2 to 5 years of experience in intelligence analysis, threat assessment, incident response and management, or a related field required
• Excellent research, writing, and verbal briefing skills
• Excellent analytic skills, including familiarity with analytic techniques.
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint. Knowledge of Google Earth and Maps.
• Effective problem-solving and multi-tasking skills. Ability to organize and prioritize work with little supervision
• Ability to adhere to timelines and deadlines with effective time management skills
• Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
• Foreign language and travel experience preferred
• Customer service experience preferred

Note:

• Position is on-site at client location
• Flexible hours and workdays are required to meet Crisis24 core 24/7 mission
• Extensive periods of sitting
• Occasional travel to events or client locations may be required
• Candidates will be asked to pass a pre-employment background check, as well as writing and technology aptitude screenings as a condition of employment

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.