Job Description

The Partner Success Representative role is responsible for managing and supporting the lifecycle of supplier quotes and related actions by reviewing inbound communications, processing assigned tasks, and ensuring timely follow-up with suppliers, partners, and internal stakeholders. It involves maintaining accurate records, documenting progress, and leveraging systems to track activity and outcomes. The position also plays a key role in coordinating pricing-related actions, responding to requests, and monitoring ongoing workflows to ensure nothing is missed. Additionally, the role requires collaboration and flexibility, including providing backup support to team members to maintain operational continuity and efficiency.

Essential Job Duties:

• Submit assigned quotes through supplier processes in accordance with documented procedures
• Review inbound emails related to previous interactions, including quotes and opportunities
• Process assigned actions and create new actions to support follow-up tasks and ongoing workflows
• Manage and support pricing-related actions as needed
• Follow up with suppliers through appropriate communication channels
• Maintain accurate and up-to-date records in CRM, including detailed system notes on progress
• Respond to partner requests in a timely and professional manner
• Monitor assigned actions for incoming communications and updates
• Provide backup support to team members as needed to ensure continuity of operations
• Other duties as assigned

Reporting Relationships:

• Reports to Manager, Partner Success

Requirements:

• College degree or 2+ years of partner support experience, or equivalent experience in a business environment
• Strong attention to detail and organizational skills
• Ability to manage high request volume across a regional partner base
• Excellent communication and stakeholder management skills
• Ability to work cross-functionally and drive coordination across teams

Preferred:

• Industry or telecommunication service distributor experience

Physical Requirements:

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to work in a hybrid environment, combining remote and in-office attendance designated for this position. Office located in Greenville, SC.
• Ability to travel up to 5% of the time
• Ability to lift up to 25 pounds.

Compensation:

Compensation Range: $48,000 - $52,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F