Job Description

The Order Analyst owns order entry accuracy and data integrity across the post-sales order lifecycle. This role is responsible for rapid and error-free order entry. With oversight of AI-driven OCR document ingestion, including validation, exception handling, and continuous accuracy improvement.

The Order Analyst ensures that all AI-extracted data is reviewed, corrected, and approved within defined SLAs. This role is accountable for identifying OCR failure patterns, escalating systemic issues, and partnering with Operations, Finance, and Technology teams to improve automation performance over time.

Essential Job Duties:

• Ensure all orders are accurately entered into the CRM
• Manually enter and correct orders missed or flagged by AI/OCR processes
• Manage and execute CRM bulk order imports
• Own and manage assigned orders through completion
• Communicate complex order and process details to partners in a clear, concise manner
• Maintain strong working relationships with the Sales team
• Complete all assigned actions accurately and within required timelines
• Attend required company and team meetings
• Participate in supplier trainings and product launch sessions
• Perform additional duties as assigned

Reporting Relationships:

• Reports to Senior Manager, Data Analytics

Requirements:

• 3+ years of proven customer service or order management experience in a fast-paced environment
• Ability to quickly absorb supplier training and apply that knowledge to make accurate recommendations
• Ability to execute daily responsibilities with minimal supervision while meeting quality and productivity standards
• Highly resourceful self-starter with a demonstrated ability to diagnose issues and resolve problems end-to-end
• Strong operational discipline with the ability to manage competing priorities and hit deadlines consistently
• Relentless follow-through to ensure issues are fully resolved, not just acknowledged
• Demonstrated success collaborating cross-functionally to drive outcomes, not just alignment
• Exceptional attention to detail with a track record of accuracy in high-volume work
• Clear, professional communicator who can handle complex or sensitive information both verbally and in writing

Preferred:

• 2+ years of telecommunications or equivalent industry experience preferred
• RPM, Monday, Salesforce, or SAP experience preferred

Physical Requirements:

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to lift 15 pounds.

Compensation:

Compensation Range: $48,000 - $55,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F