Job Description

The Jr. Deal Specialist is an entry-level, development-focused role designed to build foundational skills across AT&T deal execution. This position supports the team by contributing to the pricing queue, assisting with post-implementation order activities, and supporting commission inquiry research, while gradually developing the knowledge required to manage full deal lifecycles.

This role does not initially own contract creation or complex order submission but is expected to train into those responsibilities over time. Success in this role is demonstrated through accuracy, responsiveness, strong attention to detail, and the ability to apply training into real-world deal support.

The Jr. Deal Specialist is expected to develop into a fully functioning Deal Specialist within approximately 18 months. Progression is based on demonstrated proficiency in:

• Pricing accuracy, speed, and judgment
• Understanding of AT&T products, tools, and deal processes
• Ability to manage increasing deal complexity
• Readiness to take on contracting and order submission responsibilities

Essential Job Duties:

• Pricing Queue Support: Support the pricing queue by submitting, tracking, and delivering pricing requests within SLA, ensuring accuracy and completeness in all quote outputs.
• Deal Support and CRM Management: Create, review, and maintain accurate records in CRM tools, ensuring all pricing activities, updates, and deal details are properly documented and tracked.
• Post-Implementation Order Support: Support select complex or high-visibility orders after implementation by helping monitor progress, updating records, and assisting with issue identification and resolution under guidance.
• Commission Inquiry Research: Assist with commission inquiries by researching deal and order details, gathering required documentation, and partnering with internal teams to support timely resolution.
• Training and Skill Development: Participate in structured training across pricing, contracting, and ordering processes, including AT&T products, tools, and systems, with the goal of progressing into broader deal ownership.
• Cross-Functional Collaboration: Work closely with sales, Deal Specialists, Pricing, and Order Fulfillment teams to support deal progression and ensure alignment across all stages of the partner lifecycle.
• Partner and Internal Communication: Provide timely updates and respond to inquiries from partners and internal stakeholders, communicating clearly and professionally.
• Meetings and Other Duties: Attend all company and team meetings and perform other duties as assigned.

Reporting Relationships:

• Reports to Supervisor, Partner Solutions

Requirements:

• 1-3 years of customer service, sales support, operations, or related experience required
• Demonstrated ability to manage multiple tasks within a queue-based environment while meeting deadlines
• Strong attention to detail with a focus on accuracy in data entry, pricing, and documentation
• Ability to follow defined processes while learning to work more independently over time
• Resourceful mindset with the ability to research, problem solve, and escalate appropriately
• Clear and professional communication skills, both written and verbal
• Ability to collaborate cross-functionally with internal teams

Preferred:

• Exposure to telecommunications, technology, or partner/channel environments
• Experience working in CRM or order management systems
• Prior experience supporting pricing, quoting, or order processes
• Familiarity with AT&T products or carrier environments (not required)

Physical Requirements:

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to work in a hybrid environment, combining remote and in-office attendance designated for this position.
• Ability to travel up to 5% of the time
• Ability to lift up to 15 pounds.

Compensation:

Compensation Range: $48,000-$53,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F