Job Description

The CX Practice Specialist at Intelisys plays a key role in expanding the company’s Customer Experience (CX) practice, working closely with the Advanced Technology CX Leader and the Intelisys engineering organization to enable partners to design, position, and sell modern CX solutions.

This role sits at the intersection of CX strategy, partner enablement, and solution engineering support. The CX Practice Specialist helps translate complex CX technologies such as CCaaS, UCaaS, AI-driven contact centers, and workforce engagement platforms into clear business outcomes for technology advisors and their customers.

Working alongside Intelisys solution engineers, suppliers, and technology advisors, this individual helps drive pipeline growth, build partner confidence, and elevate the Intelisys CX brand within the technology advisor ecosystem.

The ideal candidate combines CX industry knowledge, strong communication skills, and a passion for partner enablement, helping advisors navigate increasingly complex CX architectures.

Essential Responsibilities:

Practice Development

• Support the ongoing development and growth of the Intelisys CX practice, collaborating closely with the Advanced Technology CX Leader and engineering team to expand CX capabilities and programs.

Partner Enablement

• Provide partner-facing CX education and guidance, helping technology advisors understand CX architectures, business value propositions, and solution positioning.

Solution Development

• Work alongside Intelisys solution engineers to help advisors design CX solutions across platforms including CCaaS, UCaaS, AI-powered contact centers, workforce management, and analytics platforms.

Supplier Collaboration

• Develop and maintain strong relationships with CX suppliers and platform providers, ensuring Intelisys advisors have access to the best solutions and technical resources.

Pipeline Development

• Assist sales and engineering teams in supporting partner opportunities, helping drive CX pipeline growth through technical consultation and strategic engagement.

CX Thought Leadership

Contribute to Intelisys thought leadership through:

• Blogs
• Webinars
• Podcasts
• Whitepapers
• Industry presentations

focused on CX transformation, AI in contact centers, and modern customer engagement strategies.

Education & Training

• Support the development and delivery of CX training programs, partner enablement sessions, and technical workshops designed to help advisors grow their CX practices.

Market Intelligence

Research emerging CX trends including:

• AI-powered contact centers
• Automation and conversational AI
• Workforce engagement platforms
• Nearshore/offshore BPO integration
• CX analytics and customer journey orchestration

and provide recommendations on new programs and supplier opportunities.

Event Participation

• Participate in and help facilitate CX sessions at Intelisys events, partner conferences, and supplier workshops.

Reporting Relationships

Reports To:

• CX Program Director

Required Qualifications

Education

• Bachelor’s degree or equivalent professional experience in business, marketing, communications, or a related field.

CX Experience

• 5+ years of experience in customer experience technology, contact center solutions, telecom, SaaS, or channel sales environments.

Technical Understanding

Working knowledge of CX technologies including:

• CCaaS platforms
• UCaaS solutions
• Contact center operations
• CRM integrations
• AI-powered customer engagement tools

Communication Skills

Strong ability to communicate complex CX concepts clearly to:

• Technology advisors
• Sales teams
• Executives
• Technical audiences

Business Development

• Experience supporting sales efforts, pipeline development, or partner engagement within technology or telecommunications sectors.

Tools

Proficiency with:

• Microsoft Office (PowerPoint, Excel, Word)
• CRM platforms
• Webinar and presentation tools

Preferred Qualifications

• Telecom or channel ecosystem experience
• Experience with CCaaS platforms such as Five9, NICE, Genesys, Talkdesk, or similar solutions
• Experience supporting partner enablement or sales engineering functions
• Familiarity with AI and automation in contact center environments
• Experience presenting or speaking in industry events or webinars

Key Characteristics

The ideal candidate is:

• Partner-centric – focused on helping advisors succeed
• Technically curious – interested in modern CX platforms and innovation
• Collaborative – comfortable working alongside engineering teams
• Entrepreneurial – excited to help grow a practice area
• Communicative – confident presenting and educating partners

Physical Requirements

• Ability to work in a remote or hybrid environment
• Ability to travel up to 25–30% for partner events, conferences, and supplier meetings
• Ability to work at a computer terminal for extended periods

Role Impact

The CX Practice Specialist plays a critical role in helping Intelisys:

• Expand its CX advisory capabilities
• Strengthen relationships with technology advisors
• Grow CX and contact center revenue streams
• Support complex CX solution opportunities with engineering expertise

Compensation:

Base Range : $80,000 - $92,000 and total compensation range $100,000 - $115,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F