The Integrity Intervention Centre is a business unit that sits under the Integrity and Debt group of the Ministry of Social Development.
Our purpose is to detect and intervene early to support clients and their whanau on their journey to become safe, strong, and independent, when they have a change in circumstances. We work with clients early to help them minimise or potentially avoid a debt.
We provide integrity to our benefit system by data matching and information sharing with other Government Agencies to check the information we have is current and correct.
As well as processing and updating information into the MSD systems, we talk with our clients via both incoming and outgoing phone calls and emails. It is important we take pride in the quality of our service that centres on clients – ensuring they have a positive experience with us every time.
As an Integrity Intervention Officer, you will play an important role in helping ensure clients receive the correct financial assistance while supporting the integrity of MSD's benefit system and minimising debt wherever possible.
You will assess and analyse information received through data matching and information sharing with government agencies, review client circumstances, and take appropriate action to ensure entitlement information is accurate and up to date. This includes identifying changes in circumstance, updating client records, and helping minimise or prevent debt wherever possible.
A key part of the role is engaging directly with clients through both inbound and outbound phone calls, as well as written communication. You will help clients understand their obligations, explain decisions, provide advice on available support, and work with them to achieve positive outcomes.
You will work in a fast-paced environment where attention to detail, sound judgement, and strong communication skills are essential. Working alongside colleagues and key stakeholders, you will contribute to maintaining accurate information, protecting client privacy, and delivering a high-quality service experience for every client.
The key attributes we are looking for:
A copy of the position description can be found here. Integrity Intervention Officer, position description
Appointment to the band is determined by several factors, such as relevant experience and skills, with a typical starting salary of $61,466 per annum.
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.
Due to anticipated high volume of applications, we will be shortlisting continuously as we receive them. Please ensure that your email address and phone number is correct as we may contact you for an interview.
Applications close | Ka kati ngā tono hei te: 11:59pm, Sunday 19 July 2026
The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
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