Job Description
Job Location: North Atlanta - Alpharetta, GA 30009About Inhabit
Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more visit Inhabit.com.
About Streamline
At Streamline, we are a dedicated, inventive, and passionate customer focused team determined to change the way multifamily professionals interact with their software. Our enterprise class platform continues to garner enthusiasm and advocacy from multifamily leaders because we not only create software people love, but we also champion the cause of our customers and partners in the industry.
Summary
As an Integrations OTA Support, you will operate as a technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for clients setting up their integrations with OTAs during their software onboarding, as well as managing escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity.
This role requires a blend of technical fluency and growing customer relationships. You’ll work directly with property managers and channel partners (Airbnb, Vrbo, Booking.com, etc.), translating complex technical details into actionable solutions for users. You are someone who can diagnose issues arising from API requests and logs but also then able to "zoom out" to deliver a world class customer experience.
What You'll Do (Functions & Responsibilities)
- Lead integrations onboarding calls with clients to help them integrate their units with their OTA of choice, as well as coach them on how to maintain the integration.
- Own and resolve complex integration support cases escalated from Tier 1 teams
- Troubleshoot API and third-party connection issues (including channel management, payment processing, or custom integrations)
- Collaborate with OTA partners to resolve syncing, mapping, or data formatting issues
- Read and interpret API logs (XML/JSON), system logs, and payloads to determine root cause of failures or unexpected behavior
- Lead client calls to explain root cause, recommended resolution, and next steps with professionalism and empathy
- Write and maintain knowledge base articles to improve internal and external understanding of key integration topics
- Participate in the development of support processes, troubleshooting workflows, and documentation standards
- Actively contribute to cross-functional projects with Product, Engineering, and Client Success teams
- Surface common integration pain points and recommend enhancements or automation
- Maintain detailed case documentation and follow-ups using CRM/ticketing platforms
QualificationsWhat We're Looking For (Minimum qualifications)
- 3+ years of experience in SaaS support, technical support, or API-based integrations
- 2+ years of experience in the vacation rental or property management industry
- 2+ Customer Service experience
- Familiarity with PMS platforms and OTA integrations (Airbnb, Vrbo, Booking.com, Expedia, etc.)
- Strong understanding of API concepts (e.g., endpoints, payloads, response codes) and ability to read API logs (JSON or XML)
- Proficient in tools like Postman, JIRA, Confluence, and CRM/ticketing platforms (e.g., Salesforce, Zendesk, Zoho)
- Excellent written and verbal communication skills — able to simplify technical issues for non-technical users
- Proven track record of taking ownership and driving complex issues to resolution
Education Requirements
- Bachelor’s degree or comparable experience
Type
- Full Time, Salaried, Exempt
Location
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday
Benefits Include
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
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