Job Description

Position Title: Integration Support Engineer
Job Timings: 8am- 5pm CST (Central Time USA)

Responsibilities

• Triage, prioritize, and resolve integration tickets in close collaboration with the client.
• Perform data mapping between Core, Enterprise, and third-party systems.
• Install, configure, and maintain integration services, including ODBC, EWA, FUSE, and related connectors.
• Implement service-level code adjustments to support integration workflows.
• Modify and optimize data transformation logic across systems.
• Troubleshoot integration failures, connectivity issues, and data inconsistencies
• Communicate clearly and promptly with the client on ticket status, blockers, and progress.
• Support backend integration deployments in Windows and Linux environments.
• Document integration, configurations, resolutions, and system dependencies.

Requirements

• 4+ years of experience with SQL and database architecture
• 4+ years of experience with data mapping and ETL processes
• Hands-on experience configuring backend services and system-level integrations
• Familiarity with ODBC connectivity and database drivers
• Experience working with integration services and middleware tools
• Ability to make targeted code updates in service-layer environments
• Working knowledge of Python, Java, or similar backend languages
• Understanding of data structures, system connectivity, and backend troubleshooting
• Exceptional written and verbal communication, able to provide clear, timely updates to clients and internal team members
• High attention to detail, accurate documentation and thorough validation are non-negotiable
• Strong responsiveness, expected to be reachable and reply promptly during US business hours
• Self-directed and dependable, manages workload independently and flags blockers early
• Collaborative, works effectively within established client workflows and adapts quickly to existing processes

Good to have

• Experience in enterprise SaaS or legal technology environments
• Experience with proprietary or custom integration services
• Exposure to API-based integrations and service configuration
• Familiarity with data warehouse environments
• Prior experience in a contractor or embedded client-facing role

Success in This Role Looks Like

• Consistent, timely resolution of integration tickets with clear client communication throughout.
• Accurate and stable data flow between connected systems.
• Proactive status updates, no client should have to chase for an answer.
• Clean documentation and repeatable configuration processes.
• Backlog reduced steadily while new items are handled without bottleneck.